XCOVER TRAVEL INSURANCE
Travel worry-free with XCover’s Travel Insurance that covers cancellations from illnesses and injuries, plus medical protection for your trip.
With XCover Travel Insurance, your flight cost is covered up to the policy limit in line with the following conditions. You can view the details here.
- You or your travel companions or your close relatives are sick or injured and can’t travel.
- You or your travel companions need to cut short your trip.
You’re also covered for:
- Emergency medical and dental: treatment costs. (international flight bookings only)
- Baggage loss, delay or theft: Money back for some out of pocket expenses if your personal possessions are accidentally damaged or stolen. (available for Turkey, US and EU policies)
- Emergency assistance and transport: Access to 24/7 medical assistance, repatriation and more. (international flight bookings only)
- Flight delay: Expenses, like hotels, food and toiletries and clothes are covered if there's a delay.
Where Are My Xcover Protection Documents?
When you purchase XCover Protection, an XCover Account is created for you. To view your documents, wording and invoice, you first need to login to your XCover Account. If this is your first time logging in to your XCover Account, you first need to find the confirmation email from XCover and click the link to set up your XCover Account. Make sure you check your spam folder if you can’t find your confirmation email in your emails. Once you have set up your XCover Account, you can view your documents and start a claim.
Important! To make a claim, make changes or view your policy wording, you will first need to activate your XCover Account. Once your account is created you can see what’s covered. For any other questions about your policy, please visit XCover’s dedicated help centre.
How Do I Make a Change, Cancel or Get a Refund for My Xcover Protection?
You can modify your XCover Protection and update your policyholder details by logging in to your XCover Account using the same email address you use for AnadoluJet.
To update your policyholder details click ‘Cancel/Modify’ on the policy you’d like to make changes to, then select ‘Modify policy holder’ and enter your updated details.
You may also be able to cancel your protection from your XCover Account. Simply select the policy you want to cancel then click ‘Cancel policy’. The options available differ depending on your policy and country.
What Am I Covered For?
Depending on your level of protection, your trip costs may be covered if you have to cancel, interrupt or cut your trip short because you or a close relative become sick or injured. Depending on your policy, COVID-19 may be covered by your XCover Protection. With it, if you become ill with COVID-19 before you leave or while on your trip, your trip cancellation costs and medical expenses may also be covered.
For specific details about your policy, please login to your XCover Account to see what’s covered.
How Do I Make A Claim?
The XCover claims process is simple. Visit xcover.com/claim to get started.
What Documents Do I Need To Make A Claim?
All bookings need to be cancelled immediately after you or your travel companion are diagnosed with an illness that prevents you from travelling. The XCover Team will ask you for these documents:
- Booking invoice/s
- To process your claim you’ll need to show your original booking invoice/s showing the dates of your trip, the amount you paid and the name/s of travellers.
- ○ If you need to cut your trip short, the booking invoice needs to show the correct dates and any change fees paid.
- If your original travel service was cancelled and you received a voucher from the airline or other provider, we will ask for the emails or other documentation.
- Cancellation invoice/s
- This document needs to include the cancellation fee charged or credit note or refund received, if applicable. If you are unable to provide a cancellation invoice, you can obtain a no-show letter from AnadoluJet confirming you did not use the booking and if any refund or credit note was given.
- New booking invoice/s or voucher/s
- If your original booking was cancelled, please provide the new booking invoice showing the dates of your trip, the amount you paid and the name/s of travellers.
Important! To make a claim, make changes or view your policy wording, you will first need to activate your XCover Account. Once your account is created you can see what’s covered. For any other questions about your policy, please visit XCover’s dedicated help centre.