Travel Insurance

Travel Insurance

The Gulf Travel Insurance offered by AnadoluJet is designed to guarantee your travel from medical assistance to flight delay, loss of the luggage, travel cancellation and unexpected situations.

Whether you are on vacation or on biztrip, you may experience with unexpected situations, have to cancel your trip, or need emergency medical treatment.

Gulf Travel Insurance, specially created for AnadoluJet, secures you during your travel. Gulf Insurance supervised by T.R. Prime Ministry Undersecretariat of Treasury General Directorate of Insurance.

Domestic Travel Health Insurance is underwritten by Gulf Sigorta A.Ş. who has the authority and licence to issue policies at the starting point of travel

Domestic Travel Insurance

Gulf Insurance Domestic Travel Insurance covers all your trips within Turkey, and between Turkey and the Turkish Republic of Northern Cyprus.

Gulf Insurance Domestic Travel Insurance coverage and claim limits, per passenger, are explained in the table below.

Policy breakdown

*If the contracted travel is cancelled before its starting date in case insured, insured's immediate family member have a situation preventing insured from taking the trip, get injured or die provided that this situation lasts until travel period and certified with an official report by a doctor, part of paid tour price that insured cannot take back shall be paid by insurer up to total limits stated in coverage limits.

Provided that reservation and advance payment is made before the said illness, injury or death occur, insurer shall pay to insured back advance payments that insured make to hotel and/or transporter firm and insured do not use and which are impossible to return. Reservation or ticket cancellation terms of travel agency, airline or hotel shall be considered while making payment within coverage limits and amount out of or above the rate that is necessary to be paid by travel agency, airline or hotel shall be paid within maximum coverage limit written on the policy.

Please click here for Disclosure Letter Regarding Processing Personal Data

Click here to view Policy Special Conditions.

Click here to view Travel Insurance Disclosure Letter.

Actions to be Taken In Case of a Damage

Dear Insured,

First of all, we wish to submit our get well soon wishes. Actions to be taken in case of a damage are indicated below. The following aspects will make it easier for you to track your damage. PLEASE READ CAREFULLY.

In AnadoluJet Travel Insurance Compensation Requests:

• Please contact the Insurance Company by calling 0216 681 7520 after the incident caused the compensation has occurred.
• Please be sure to get your file number from the relevant person you called. The file number will be used in all correspondence and interviews.
• In order to be able to use the emergency medical transportation guarantee, first you need to call the telephone number at +44 12 7340 0610 and obtain an approval from our Gulf Travel Assistance UK company by giving your policy number.
• Send your damage documents requested from you at the time of notification as soon as possible to your file.
• You can call 0216 681 7520 to inquire about the status of your file.
• Please write the file number and the receiver's name on the document you want to send by fax, send it to 0.212.236 49 50 and confirm receipt.
• If compensation is requested by a person other than the insured person, you are required to obtain a power of attorney certificate from a notary public with "collecting and acquittal power". Otherwise, compensation to another person is not possible.
• If the party to be compensated is a Company, the compensation receipt and release must be with stamp, and company signature circulars must be added to the file.
• Your compensation will be paid as soon as possible after all of your documents have been transferred to the file, within the General and Special Conditions of your policy.
• Please report your damage documents to the nearest contact information.

• Pursuant to the Regulation on the Prevention of the Laundering of the Proceeds of the Crime Revenues and the Terrorist Financing published in the Official Gazette No. 5549 and No. 26751, you will be requested the fulfillment of the obligation to identify the identity/address/transaction in the insurance transactions and the delivery of the information and documents required to be taken by the beneficiary and/or the paying party. The relevant form will be delivered to you in the stage of finalizing the file.

Documents Required on the Stage of Assessment of Travel Insurance Compensation Requests
1.Documents Required for the Guarantee of Treatment Costs as the Result of Accident and Illness

• Policy and Ticket Photocopy
• Completely issued and signed copy of the declaration form
• Doctor's report/epicrisis related to diagnosis and treatment given from related doctor or health institution
• Actual invoices taken from the relevant health institution
• MR Request Form, report showing MR results if had an MR or tomography
• Drug dispensers and prescription originals, if not, detailed list of the insured with price
• Insured's Identity and Passport Visa (on International Travel) Section Photocopy
• The above documents are standard, extra documents can be requested according to the property of damage

2. Documents Required for Luggage Loss/Delay Coverage

• Policy and Ticket Photocopy
• Completely issued and signed copy of the declaration form
• Actual coupon indicating the luggage has been delivered to the relevant airline
• Official letter indicating that the airport or related company accepts the incident on the loss of the luggage
• Detailed list and request letter of the insured for the goods in luggage
• Copies of the purchase bills of the goods in the luggage, if any,
• Copy of travel ticket
• Document indicating whether the relevant company has paid the customer due to loss of luggage
• Letter about the luggage is missing
• Insured's Identity and Passport Visa (on International Travel) Section Photocopy
• The above documents are standard, extra documents can be requested according to the property of damage

3. Documents required for travel delay/cancellation/abandon guarantees

• Policy and Ticket Photocopy
• Completely issued and signed copy of the declaration form
• Travel Trip Contract (between the tour agency and passenger)
• Receipt documenting the payments made to the travel company
• Carrier/Travel company's cancellation invoice/refund receipt or voucher
• Photocopy of the passport pages where the departure and arrival stamp of the country is impressed
• Passengers' statement indicating the reason for the interruption of travel
• If the trip is interrupted, a photocopy of the official document certifying the doctor's report and the reason for the early return to the country due to the insured/official spouse/parent/sibling/child
• Health or death report if delayed/terminated due to illness or death
• The above documents are standard, extra documents can be requested according to the property of damage

4. Documents Required for Pick Pocketing Guarantee

• Policy and Ticket Photocopy
• Completely issued and signed copy of the declaration form
• Written statement describing the event
• Police Report
• Insured's Identity and Passport Visa (on International Travel) Section Photocopy
• The above documents are standard, extra documents can be requested according to the property of damage

5. Documents Required for Bankruptcy of the Agecy/Professional Liability Guarantees

• Policy and Ticket Photocopy
• Completely issued and signed copy of the declaration form
• Official document on bankruptcy of the agency
• Travel Trip Contract (between the tour agency and passenger)
• Receipt documenting the payments made to the travel company
• Copy of brochure/leaflet given by the Travel/Tour Agency on the Vacation
• Proof certificate indicating the failure on the travel due to bankruptcy
• The above documents are standard, extra documents can be requested according to the property of damage

6. Documents Required for the Return of the Funeral Guarantee

• Policy and Ticket Photocopy
• Completely issued and signed copy of the declaration form
• Photocopy of the identity card of the person paying funeral expenses and signed bank information,
• Death certificate
• Inhumation license / Inhumation permission slip
• Form for transport permission of funeral to the country
• The actual invoice of the funeral costs (coffin, transportation, etc.)
• The above documents are standard, extra documents can be requested according to the property of damage

Compensation Request Form