Reservation and Ticketing

Reservation and Ticketing

General Rules

1. Ticket Fee and Preferred Track: Ticket fees are valid in the country where the trip starts and when the ticket is purchased from another country, the fee may vary depending on the fee rule and the season. If you wish to purchase your ticket from a country other than Turkey, please call the Turkish Airlines Sales Office in that area to find out the applicable fee. Fees for domestic flights in Turkey displayed as Turkish Liras are applicable if you purchase your ticket via our website.
2. Maximum number of passengers and flights:You will be able to make bookings for up to 9 passengers and six flights at a time during your bookings via our website.
3. Ticket Change: For transactions on the Online Ticket page, reservations and ticket changes for domestic flights can be made through the “Change on Ticket Reissue” heading on the website or mobile application under the specified circumstances.
You can also apply to Call Center or THY Sales Offices.
4. AnadoluJet reserves the right to change the aircraft type and seat selections.

Reservation

• Purchasing reservation option through online channels is the process of fixing the ticket fare for the selected flights within the period specified to purchase the ticket. Reservation can be made by paying the reservation fee for selected flights.
• After having completed your reservation payment, you may check your reservation from My Reservations/View option. You can complete your payment from Pay&Fly section.
• If you book your first flight 5 days - 355 days before the flight, you can purchase your ticket from any Turkish Airlines sales office or you can make the payment and ticketing transactions within the option period which is purchased via our website or mobile app.
• You can purchase additional services such as travel insurance, excess baggage and seat selection from Pay&Fly section during ticketing your reservation.
• The fee paid for the reservation is not refundable under any circumstances except for any extraordinary changes or tariff changes made by AnadoluJet.
• In booking made outside our online channels (website/mobile app), the ticket price may change depending on the ticketing service fee applied by the sales channel.
• The ticket prices may vary between the time period you book your ticket and your ticket is issued. We reserve the right to change prices for a flight, either up or down, at any time without further notice due to (i) a manifest error in the ticket price, (ii) the non-payment of the ticket price prior to specified ticketing time limit, as advised by us or the travel agency which made the reservation.
• If you wish your ticket to be issued in a country other than the country of departure, you will need to contact your local Turkish Airlines office.
• Fares for domestic flights shown in Turkish Liras will only apply for ticket sales made in Turkey.

Special Passengers Lounges Access Fee:

Please use the Pay&Fly option on our website or mobile application to make payment and ticketing transactions for your reservations.

Reservation fares vary by the route and time to flight for international reservations.

Ticketing

• For our flights eligible for electronic ticket arrangements, an Electronic Ticket will be issued if you make your reservation min. 72 hours – max. 355 days before the first flight and pay your fee via EFT-AVALON or CREDIT TICKET on our website.
• It is not compulsory for the passengers to be the official owner of the credit card through which the payment is made.
• If the passenger applies for the first time to the THY office/counter to request a change/cancellation/refund for his or her ticket or applies to the counter for the check-in transactions of his or her first flight on the reservation record, the official owner of the credit card used for the payment during the purchase of the ticket must either accompany the passenger with a valid identification document or come to a THY office alone before the first flight on the booking record with a valid identification document in order to be able to submit the credit card used for the payment transactions.
• If the credit card that you are paying with is a virtual card, please bring your credit card with which your virtual card is connected.
• For Self Check-in, please use your credit card to process your ticket. You can not use our SELF Check-in service if your credit card does not belong to one of the passangers and/or the credit card is a virtual card.

You can view your e-ticket document, which is an invoice and contains your electronic ticket information, by clicking on the link https://ebiletfatura.turkishairlines.com/aj or receive it by contacting the nearest THY Sales Office (until after max. 7 days from the flight date).

Payment

Contracted Banks and Payment Options

Installment Options:

Bank

It will be continued to offered 2-6 installments to contracted bank cards for ticket* transactions of 250 TRY or more. In case of transactions less than 250 TRY, only Miles & Smiles cards will be offered 2-3 installments and no other installments will be provided for other bank cards.

*Any installments will not be provided to the prices of the additional services purchased.

Payment by Credit Card

• Credit cards supported by our website:
• You can take advantage of installment options during the payment process that you perform on our website with Miles and Smiles, İş Bankası Maximum, Ziraat Bank Maximum, Yapı Kredi World, TEB World, Halkbank Paraf, Anadolubank and Albaraka World credit cards.
• You can make up to four (4) separate bookings on the same day with the same credit card. For security reasons, you will be asked to enter the three-digit security code (CVC Number) of your credit card at the time of booking. The security code is the three digits following the credit card number in the signature box at the back of the card.
• When you confirm the ticket purchase, the ticket amount (including taxes and other charges) will be collected from the credit card used for the payment. It is not compulsory for the passengers to be the official owner of the credit card through which the payment is made.
• In the event that the credit card holder is not one of the passengers, in addition to the passengers’ information in the reservation record, the name, surname and e-mail address of the credit card holder are required at the time of booking for the security of the credit card holder. Once the booking is complete, all the information regarding the booking, payment and cancellation/refunds will be sent separately to the e-mail address of the passenger and the e-mail address of the credit card holder at the time of booking.
• As Turkish Airlines is a Turkey based company, online credit card purchases done by your non-Turkish credit cards may cause an extra transaction fee. You can contact your bank for more detailed information.
• Credit Card Submission: Tickets purchased from our website or mobile applications by credit cards may require the submission of the credit card only for transactions that are considered risky by the system. If the transaction is considered to be risky, you will be asked for a confirmation of the card issuance at the time of payment ("You be asked to present your card before the flight. Do you confirm?").
• If you confirm this warning, the cardholder will need to present his or her credit card and a valid identification document (passport, ID card, driver's license or marriage certificate) before the flight (at Turkish Airlines Sales Offices or check-in counters). In addition, any changes, cancellation or refund request for the ticket, the credit card will need to be presented.
• If you do not confirm the warning, your transaction will not be completed and you will be asked to use another credit card for payment.
• Conditions for Credit Card Submission: You will not be asked to submit any credit card for transactions for which a card issuance notice has not been issued at the time of payment and for tickets purchased through 3D Secure approval.

Payment by Debit Card

• You can purchase tickets from our website with your Debit Card.
• In order for you to pay with your Visa Electron and Maestro debit card, your card must be rendered eligibile by your bank to be used on the internet.
• Payments cannot be made with the debit cards of Turkish banks for foreign currencies.
• In the case of tickets purchased with Debit Cards, delays can be experienced due to banks’ infrastructure and the responsibility does not belong to Turkish Airlines. For detailed information about the subject, you can call AnadoluJet Call Center 0850 333 2538.

Payment by American Express Credit Card

• You can make payment by an American Express credit card for currencies other than Canada Dollars, Australian Dollars, Russian Rubles and Chinese Yuan (Renminbi).
• Payments with your American Express credit card should be made at least 72 hours before your first flight.
• With Miles&Smiles featured American Express credit cards, you can make your payment in installments. Other American Express credit cards cannot benefit from installments.
• When you request the refund of a payment done with an American Express credit card, you may experience delays due to the card’s institution.

3D Secure

3-D Secure is an authentication system developed by card issuers so that online shopping transactions can be done securely. The application of the system for Visa credit cards is called "Verified by Visa" and the one for MasterCard credit cards is called "SecureCode".

3D Secure membership:

• Registration in the system is very easy.
• If your card-issuing bank supports 3-D Secure, you can register in the system via the 3-D Secure window which will be opened before shopping or during shopping.
• During registration, you only need to define a personal message and a password you will use in 3-D Secure operations.
• Once you have registered, you can safely complete your transaction on the website you were shopping.

Usage of Application:

• Enter the flight, passenger and card information in order to purchase tickets from the online ticket section of THY website.
• In the process of getting approval for the card processing, the personal message previously unassigned to be displayed in 3-D Secure operations will appear on the screen. This message indicates that your transaction is being approved by your bank.
• Enter the password you used for 3-D Secure operations in the corresponding field on the screen.
• After confirming the payment, the transaction is concluded with the approval from the bank.
• The payment process is completed safely. The cardholder will be redirected to the THY website.
• 3D application may differ in each bank.

• 3D application may differ in each bank.

Payment by EFT / TRANSFER

• EFT/TRANSFER transactions must be done by trasfering the total ticket amount within the option period allowed for the arrangement of the ticket with the "EFT/TRANSFER code" indicated on the Payment/Confirmation page and with the recipient name as THY.
• Current Date Range: The flight date of the first segment of the booking records which will be paid via EFT/TRANSFER cannot be more than 355 days later or less than 2 business days + 5 days later from the date of reservation.
• Current Track: Only domestic and outbound flights can be paid through EFT/TRANSFER.
• Option Time: Reservation records which will be paid via EFT/TRANSFER is given an option time until 15:55 on the second business day after the day of reservation.
• Valid Banks: EFT/TRANSFER can be made through any bank located in Turkey.
• Completion of EFT / TRANSFER Transactions: After the ticket fee has been confirmed to be received by the THY account, the ticket will be issued. Considering that EFT / TRANSFER applications may vary from one bank to another, these transactions will be processed in THY records and the ticket transaction will be completed as soon as possible.
• Cancellation / Refund: In case the passenger applies to THY sales office for a cancellation / refund, the tickets will be canceled, refunded and penalized depending on the fee rules.

Other points to note:
(I) As the Banks do not provide services on official holidays, EFT / TRANSFER cannot be used as a payment option in the purchases made through the website on these days.
(Ii) The passenger is responsible for transferring the fee of the purchased ticket to the THY account within the given option period. THY is not responsible for any delays incurred by the banking system and its applications or for any other disruption (incomplete / excessive EFT / TRANSFER amount, transfer limitations or any kind of disruptions apart from these) during the EFT / TRANSFER operations. In case of dispute, THY records constitute definite evidence.
(Iii) Payments cannot be made from İş Bank through EFT/TRANSFER. You can make payments with İş Bank by selecting the Internet Banking payment method.

Internet Banking

• Contracted Banks: You can make the payment and ticketing of your bookings from turkishAirlines.com via the Internet Banking system of the contracted banks (İş Bank, TEB).
• Payment via Internet Banking: You will be required to enter the PNR (Booking Registration Code) and the surname of any of the passengers registered with this PNR in the relevant division of the bank's Internet Banking system.
• Current Date Range: You can make your payment through Internet Banking max. 355 days and min. 72 hours before the first flight.
• Current Track: Internet Banking and the "THY Pay and Fly" service are valid for all trips “departing from Turkey”.
• Cancellation / Refund: In case the passenger applies to THY sales office for a cancellation / refund, the tickets will be canceled, refunded and penalized depending on the fee rules.

Package Features and Fare Notes

Fare differences, if applicable, are collected separately. If the base fare is lower than the first base fare, the difference is not returned to the passenger. Ticketing service fee (40 TRY) is also charged for all packages where changes are permitted.

Fare differences, if applicable, are collected separately. If the base fare is lower than the first base fare, the difference is not returned to the passenger. Ticketing service fee (40 TRY) is also charged for all packages where changes are permitted.

*Austria, Belgium, Denmark, France, Germany, Sweden, Switzerland, The Netherlands

**Routes departing from Iran and Israel

Special Discounts
F/U/W/P/V classes are not eligible for special discounts.
Special discounts applied to L/T/Q/E/O/S/H/A/M/B classes are given below.

• Student: On domestic and Northern Cyprus flights, a discount of %10 on the fare excluding taxes is applied for students (aged 13 and over but not yet 25). On international flights, student discount is only valid on the routes departing from Istanbul (Sabiha Gokcen) and arriving at London (Stansted) or Baku. Student passenger type is valid on tickets purchased through channels other than www.anadolujet.com and mobile application. Our passengers have to provide related documents in order to benefit from the discount. Student passengers have to be Miles & Smiles members before booking.

• Jetgenç: “ A discount of %10 on tax excluded seat prices is applied to Jetgenç members who are Turkish citizens aged between 13-25 ( aged 13 and over but not yet 26 and member of Jetgenç).
  (Jetgenç discount is valid for only domestic and Northern Cyprus (Ercan) flights purchases through www.anadolujet.com and AnadoluJet mobile application).

• Infant (<2): For infants between the age of 0-2, not occupying any seat, fare is fixed 99 TRY on domestic direct flights and 139 TRY on domestic connecting flights. It is fixed 159 TRY for Northern Cyprus (Ercan) flights. For international flights, 10% discount for T, Q, E, O, S, H, A, M, B, Y classes is applied for infant passengers, no discount is applied for other fare classes.

• Child (2-11): A discount of %10 is applied on seat prices excluding taxes for children passengers (aged 2 and over but not yet 12).

• Soldier: A discount of %10 is applied on tax excluded seat prices for rank-private soldier passengers only on Nicosia (ERCAN) flights.

• Family: A %10 discount is applied if there are at least 3 and at most 9 passengers with the same surname. The discount is not valid if there are two adults and one infant in a reservation. The discount is only valid in anadolujet.com and mobile application. Turkish Airlines mobile application is not valid for the tickets to be purchased.

• Veteran (war wounded): A discount of %20 is applied on tax excluded seat prices for veteran and veteran companion passengers. Companion discount is applied if medical record containing “must travel with companion” inscription is provided. Veteran discount cannot be applied to online purchases.

• Disabled: A discount of 20% is applied to all domestic flights for our passengers with %40 and more disability. In order to use this discount our passengers have to provide a document showing %40 and more disability (disability ID obtained from T.C. Prime Ministry Administration for Disabled People, medical board report or ID card with “disabled” inscription). Provided that there is a medical report containing “must travel with companionship” inscription, one companion traveling with the disabled passenger is also eligible for the same %20 discount. Disability discount is not applied to online purchases.

• Martyr family: A discount of %20 is applied on prices excluding taxes and fees. The discount is applied by providing the related documents to sales offices.

Payment through online banking

Payment through BKM Express
BKM Express is a payment system that enables you to make transactions without having to share your card information with the workplace during online shopping. You do not have to carry your card with you, and you do your transactions quickly and easily. You can confidenTRYy complete your shopping with the pasward you will specify. Moreover, you can make installments and continue to earn rewards / points from your transactions. Click to become a member and get more detailed information.

Ticketing Services Fee

• Domestic Flights:

The 'ticketing service fees' applicable to domestic direct and transit tickets to be purchased online and from other sales channels are shown in the table below.

• Northern Cyprus

The 'ticketing service fees' valid for flights to/from Northern Cyprus (Ercan) to be purchased online and from other sales channels are shown in the table below.

Ticketing Service Fees Applied For Reissue Transactions

In the table below, there is the 'ticketing service fee' applicable to the change processes for the reservations that have been previously made online and through other sales channels.

General Rules for Ticketing Service Charge

• The levels and rules concerning the Ticketing Service Charge only apply in the places where there is the application of the Ticket Service Charge.
• Ticket Service Charge is not charged for Miles & Smiles award tickets.
• Ticket Service Charge is not refunded when the ticket is cancelled/refunded.
• Ticket Service Charge is not charged for the second time in the cancellation / refund process.
• Ticket Service Charge is charged for all passengers other than infants.
• For connecting domestic tickets, the level of the long track is charged. For international flights, the level of the starting point is charged.
• If reservations made via online channels are ticketed outside these channels, the 'Ticketing Service Charge' applicable to the channel in question will apply to the ticket transaction to be made. Tickets purchased via online channels may lead to a difference in fee resulting from the ticket sales at the THY Sales Office or Call Center.
• Ticketing service charge is collected according to the highest fee class if the cabin is changed during the ticketing for international tracks.
• AnadoluJet reserves the right to change the rules and fee levels for Ticket Service Fee.

Seat Selection

• Seat selection is available on all AnadoluJet flights.
• Seat selection can be made during ticket purchase or after ticket purchase up to 24 hours before a flight, or during the check-in process up to six hours before a flight. Seat selection cannot be made for provisional reservations.
• Seat selection can be made via the website, mobile app, call centre, sales offices and agents.
• Infant passengers can only travel in window seats (excluding emergency exits).
• Paid seat selection for group passengers (reservations with 10 or more passengers) can only be purchased via the call centre, sales offices or authorised agents.
• Passengers making their seat selection up to 24 hours before a flight must also check-in before their flight.
• The number of paid seat selections on a flight may vary depending on aircraft type, demand and time.

Seat Selection Price

Emergency Exit Seat Selection Special Rules
According to "Passenger Placement Circular for Emergency Exit Seats" of the Civil Aviation General Directorate;

• In the event of an unexpected need for evacuation, the passenger traveling on the emergency exit seat is expected to assist in opening the emergency exit gate and helping to evacuate the aircraft. For this reason;
  • To be able to understand written or oral instructions in Turkish or English,
  • must be at least 18 years old,
  • must not have a physical obstacle that limits his mobility.
• The passenger must be willing, as well as able to assist in the case of an emergency evacuation. Passengers sitting emergency exit seats should submit that provided conditions when requested.
• The passengers in the following situations can not sit in the emergency exit row seat;
  • İnfant and child passengers even if it is under the supervision of his / her parents,
  • The passengers whose mobility is partially or completely restricted,
  • The passengers who demand that second seat belt,
  • The passengers and companions who are judicial proceedings and administrative cases.
• AnadoluJet has full authority determine whether it provides the requirements of sitting emergency exit seats. Passengers who are not provide requirements will transfer an alternative seat. The additional amount paid for an emergency exit seat will not be refunded.

Changes to Seats

• Due to safety, security or operational reasons, it cannot be guaranteed that the selected seat is reserved even after boarding the aircraft. AnadoluJet provides appropriate alternatives in such situations. Seat selection fee is non-refundable to passenger.
• Passengers can apply refund for travel is not satisfied due to the change in the seat held against his will.
• Passengers who makes a seat selection can use this right only for himself, not transfer another passenger.
• Passenger who makes a seat selection can only use it at his / her flight. If the passenger voluntarily changes his/her flight date, time or route; the seat selection is not transferred to the new flight and the seat selection fee is not refunded.
• If the passenger chooses to replace the seat he chooses with a lower or higher priced seat; The new fare will be paid by the passenger and the pre-paid seat selection will not be refunded.
• Passengers who make a paid seat selection with six hours or less remaining before their flight will have an option to change their seat once, free of charge.

Cancel/Refunds

• Passengers who reissue or cancel their reservation voluntarily can not refund seat selection fee.
• Passengers who have purchased excess baggage or sports equipment can go to the sales offices for cancellation / refund, provided that they have never used this right.
• If the flight is canceled/changed by the passenger without his/her request; There is a right to a refund request for the additional services selection fee.
• On flights where the passenger is not satisfied due to a seat change other than his/her own request; There is a right to a refund request for the seat selection fee. If this happens in the cabin, it shall be requested that the case be taken under the cabin team.
• The passenger must personally apply to the sales office or call center for refund requests within 2 year at the latest as of the flight date.

Overdelivery
Although airline passengers have tickets and reservations, passengers may not come to their flights for various reasons. In order to reduce the effects caused by these passengers (no show) and to provide all the passengers with the desired flight, AnadoluJet sometimes sell these overbooks like all the world airlines.
Even thought transporters take precautions to avoid an unintended situation, there is a risk that some passengers cannot be flown even though their flights are reserved and confirmed. When such a situation is encountered, AnadoluJet provides compensation and additional services to those passengers in accordance with the solidarity system directive. You can also get detailed information from our offices and check-in counters.
Double Booking
All reservations made from our website and other sales channels are automatically controlled by our system. Only one of your reservations that have been determined to be repeated will be valid according to the booking rules and all the other records will be canceled without notice. Please be careful not to make double reservation.
Solidarity System
Airlines can sometimes sell more than their capacity on their flights. For this reason, passengers who could not fly despite having a reservation and a confirmed ticket should apply to the check-in counters to make use of the AnadoluJet Solidarity System.
Important

• In case that the bookings made on anadolujet.com (TBO) are ticketed later not on our website but at a THY office, a 'Ticketing Service Charge' applies as much as the valid charge applied in that particular THY office. For this reason, if bookings made on our website are ticketed through a sales channel other than the website, the fee difference may arise.
• You can use our Pay&Fly application to ticket your reservations made at anadolujet.com

For the attention of our minor passengers who will travel to the Turkish Republic of Northern Cyprus;
Pursuant to the agreement between the Turkish Republic and the Turkish Republic of Northern Cyprus on “the Traveling of the Turkish Citizens to the Turkish Republic of Northern Cyprus and the Traveling of the Turkish Republic of Northern Cyprus Citizens to the Turkish Republic with an Identification Document instead of a Passport”, minors and interdicted persons who have come to the border crossings with their identity to enter the TRNC need to submit their notorized and officially confirmed letter of consent which indicates the permission of their legal representatives for the exiting procedure.