Reservation and Ticketing

Reservation and Ticketing

Reservation and Ticketing

General Rules

1. Ticket Fee and Preferred Track: Ticket fees are valid in the country where the trip starts and when the ticket is purchased from another country, the fee may vary depending on the fee rule and the season. If you wish to purchase your ticket from a country other than Turkey, please call the Turkish Airlines Sales Office in that area to find out the applicable fee. Fees for domestic flights in Turkey displayed as Turkish Liras are applicable if you purchase your ticket via our website.
2. Maximum number of passengers and flights:You will be able to make bookings for up to 9 passengers and six flights at a time during your bookings via our website.
3. Ticket Change: For transactions on the Online Ticket page, reservations and ticket changes for domestic flights can be made through the “Change on Ticket Reissue” heading on the website or mobile application under the specified circumstances.
You can also apply to Call Center or THY Sales Offices.
4. AnadoluJet reserves the right to change the aircraft type and seat selections.

Reservation

Paid Reservation Rights

Time to Flight Reservation Rights (Domestic)
0-3 Day

No reservation rights offered.

3-7 Day

24-hour paid option under standard protection.

7-15 Day

24 or 48-hour paid option under standard protection.

15-30 Day

3 or 7-day paid option under standard protection.

30 + Day

15-day paid option under standard protection.

Time to Flight Reservation Rights (Northern Cyprus)
0-5 Day

No reservation rights offered.

5-10 Day

24-hour paid option under standard protection.

10+ Day

72-hour paid option under standard protection.

Please use the Pay&Fly option on our website or mobile application to make payment and ticketing transactions for your reservations.

Reservation fares vary by the route and time to flight for international reservations.

Ticketing

You can view your e-ticket document, which is an invoice and contains your electronic ticket information, by clicking on the link https://ebiletfatura.turkishairlines.com/aj or receive it by contacting the nearest THY Sales Office (until after max. 7 days from the flight date).

Payment

Contracted Banks and Payment Options

İş Bankası

Ziraat Bankası

Garanti Bankası

Other Domestic Banks

Other Banks Abroad

Payment by Credit Card

Payment by Debit Card

Payment by AMEX Credit Card

EFT/Transfer

Internet banking

Installment Options:

Bank

Bank Card Program Number of Installments
(Domestic Flights)
Garanti Bankası* Miles&Smiles 2-6
QNB Finansbank Miles&Smiles 2-6
Kuveyt Türk Miles&Smiles 2-6
Türkiye İş Bankası* Maximum 2-6
T.C. Ziraat Bankası Bankkart 2-6
Yapı Kredi Bankası World 2-6
Anadolu Bank World 2-6
QNB Finansbank CardFinans 2-6
Akbank Axess 2-6
Odeabank Axess 2-6
Halkbank Paraf 2-6
HSBC Advantage 2-6
Kuveyt Türk Sağlam Kart 2-6
Denizbank Bonus 2
Türkiye Finans Bonus 2
ING Bank Bonus 2
Alternatifbank Bonus 2
Garanti Bankası Bonus 2
TEB Bonus 2
Şekerbank Bonus 2

* A maximum of 3 installments are offered for Garanti Bank and Türkiye İş Bankası commercial cards.

Payment by Credit Card

Payment by Debit Card

Payment by American Express Credit Card

3D Secure

3-D Secure is an authentication system developed by card issuers so that online shopping transactions can be done securely. The application of the system for Visa credit cards is called "Verified by Visa" and the one for MasterCard credit cards is called "SecureCode".

3D Secure membership:

Usage of Application:

Payment by EFT / TRANSFER

Other points to note:
(I) As the Banks do not provide services on official holidays, EFT / TRANSFER cannot be used as a payment option in the purchases made through the website on these days.
(Ii) The passenger is responsible for transferring the fee of the purchased ticket to the THY account within the given option period. THY is not responsible for any delays incurred by the banking system and its applications or for any other disruption (incomplete / excessive EFT / TRANSFER amount, transfer limitations or any kind of disruptions apart from these) during the EFT / TRANSFER operations. In case of dispute, THY records constitute definite evidence.
(Iii) Payments cannot be made from İş Bank through EFT/TRANSFER. You can make payments with İş Bank by selecting the Internet Banking payment method.

Internet Banking

Package Features and Fare Notes

DOMESTIC
STANDARD EXTRAJET COMFORTJET
Free Seat Selection X Standard Seats Standard Seats
Baggage Allowance 15 kg 20 kg 25 kg
Cabin Baggage 8 kg 8 kg 8 kg
Promotional Fare Classes(F/U/W/P/V)
Change 0-1 hours before the flight X X X
1-12 hours before the flight X ✓ (350 ₺ penalty) ✓ (Without Penalty)
12+ hours before the flight X ✓ (225 ₺ penalty) ✓ (Without Penalty)
Cancel/Refund 0-1 hours before the flight X X X
1-12 hours before the flight X X ✓ (490 ₺ Penalty
12+ hours before the flight X ✓ (375 ₺ Penalty) ✓ (Without Penalty)

Flexible Fare Classes
(B/M/A/H/S/O/E/Q/T/L )
Change 0-1 hours before the flight X X X
1-12 hours before the flight ✓ (525 ₺ penalty) ✓ (350 ₺ penalty) ✓ (Without Penalty)
12+ hours before the flight ✓ (450 ₺ penalty) ✓ (225 ₺ penalty) ✓ (Without Penalty)
Cancel/Refund 0-1 hours before the flight X X X
1-12 hours before the flight X ✓ (560 ₺ penalty) ✓ (490 ₺ penalty)
12+ hours before the flight ✓ (525 ₺ penalty) ✓ (375 ₺ penalty) ✓ (Without Penalty)
Special Discounts

Fare differences, if applicable, are collected separately. If the base fare is lower than the first base fare, the difference is not returned to the passenger. For all packages where changes are allowed, a ticketing service fee of 40 TL is charged through online channels and 120 TL through the sales office and call center.

TURKISH REPUBLIC OF NORTHERN CYPRUS
STANDARD EXTRAJET COMFORTJET
Free Seat Selection

X

Standard Seats

Standard Seats

Baggage Allowance

15 kg

20 kg

25 kg

Cabin Baggage

8 kg

8 kg

8 kg

Promotional Fare Classes
(F/U/W/P/V)
Change 0-1 hours before the flight X X X
1-12 hours before the flight X ✓ (500 ₺ penalty) ✓ (Without Penalty)
12+ hours before the flight X ✓ (400 ₺ penalty) ✓ (Without Penalty)
Cancel/Refund 0-1 hours before the flight X X X
1-12 hours before the flight X X ✓ (655 ₺ penalty)
12+ hours before the flight X ✓ (500 ₺ penalty) ✓ (Without Penalty)

Flexible Fare Classes
(B/M/A/H/S/O/E/Q/T/L)

Change 0-1 hours before the flight X X X
1-12 hours before the flight ✓ (755 ₺ penalty) ✓ (500 ₺ penalty) ✓ (Without Penalty)
12+ hours before the flight ✓ (655 ₺ penalty) ✓ (400 ₺ penalty) ✓ (Without Penalty)
Cancel/Refund 0-1 hours before the flight X X X
1-12 hours before the flight X ✓ (720 ₺ penalty) ✓ (655 ₺ penalty)
12+ hours before the flight ✓ (985 ₺ penalty) ✓ (500 ₺ penalty) ✓ (Without Penalty)
Special Discounts

Fare differences, if applicable, are collected separately. If the base fare is lower than the first base fare, the difference is not returned to the passenger. For all packages where changes are allowed, a ticketing service fee of 40 TL is charged through online channels and 120 TL through the sales office and call center.

INTERNATIONAL
ALL ROUTES & BEYOND (OTHER THAN EXCEPTIONAL ROUTES)
ECOJET EXTRAJET COMFORTJET
Seat Selection X Standard seats All seats (legroom & exit included)
Free Baggage Allowance X 20 kg 25 kg
Cabin Baggage 8 kg 8 kg 8 kg
Complimentary Meal Sandwich Menu Sandwich Menu Sandwich Menu
Change X Subject to fee Free
Cancellation/Refund X X Refund with deduction
EXCEPTIONAL ROUTES GROUP 1*
ECOJET EXTRAJET COMFORTJET
Seat Selection X Standard seats All seats (legroom & exit included)
Free Baggage Allowance X 23 kg 27 kg
Cabin Baggage 8 kg 8 kg 8 kg
Complimentary Meal Sandwich Menu Sandwich Menu Sandwich Menu
Change X Subject to fee Free
Cancellation/Refund X X Refund with deduction
EXCEPTIONAL ROUTES GROUP 2**
ECOJET EXTRAJET COMFORTJET
Seat Selection X Standard seats All seats (legroom & exit included)
Free Baggage Allowance X 20 kg 25 kg
Cabin Baggage 8 kg 8 kg 8 kg
Complimentary Meal Sandwich Menu Sandwich Menu Sandwich Menu
Change Subject to fee Subject to fee Free
Cancellation/Refund Refund with deduction Refund with deduction Refund with deduction
EXCEPTIONAL ROUTES GROUP 3***
ECOJET EXTRAJET COMFORTJET
Seat Selection X Standard seats All seats (legroom & exit included)
Free Baggage Allowance        20 kg 25 kg 30kg
Cabin Baggage 8 kg 8 kg 8 kg
Complimentary Meal Sandwich Menu Sandwich Menu Sandwich Menu
Change x Subject to free Free
Cancellation/Refund x x Refund with deduction****

*Austria, Belgium, Denmark, France, Germany, Sweden, Switzerland, The Netherlands

**Routes departing from Iran and Israel

*** In the international pre-flight refund process, YR tax cannot be refunded if the amount of the deducted penalty is more than the base fare amount.

**** Valid for flights departing from Kuwait. For flights arriving in Kuwait, package rights belonging to the ALL ROUTES & BEYOND (EXCEPTIONAL ROUTES) group will be valid.

***** In the international pre-flight refund process, YR tax cannot be refunded if the amount of the deducted penalty is more than the base fare amount.

Special Discounts
F/U/W/P/V classes are not eligible for special discounts.
Special discounts applied to L/T/Q/E/O/S/H/A/M/B classes are given below.

Payment through online banking

Payment through BKM Express
BKM Express is a payment system that enables you to make transactions without having to share your card information with the workplace during online shopping. You do not have to carry your card with you, and you do your transactions quickly and easily. You can confidenTRYy complete your shopping with the pasward you will specify. Moreover, you can make installments and continue to earn rewards / points from your transactions. Click to become a member and get more detailed information.

Ticketing Services Fee

The 'ticketing service fees' applicable to domestic direct and transit tickets to be purchased online and from other sales channels are shown in the table below.

TICKETING SERVICE FEE APPLIED FOR THE DIRECT AND TRANSIT DOMESTIC FLIGHTS
  Online (Web/Mobile) Sales Office/Call Center/Agency
Packages Standard, ExtraJet, ComfortJet Standard ExtraJet ComfortJet
Fare Classes B, M, A,
H, S, O, E, Q, T, L, V, P, W, U
- 150 ₺ 150 ₺ 150 ₺
F -

50 ₺

The 'ticketing service fees' valid for flights to/from Northern Cyprus (Ercan) to be purchased online and from other sales channels are shown in the table below.

TICKETING SERVICE FEES APPLIED FOR THE FLIGHTS FROM/TO NORTHERN CYPRUS
Fare Classes Online (Web/Mobile) Sales Office/Call Center/Agency
B, M, A, H, S, O, E, Q, T, L, V, P, W, U, F - 125 ₺

The 'ticketing service fees' applicable to International direct and transit tickets to be purchased online and from other sales channels are shown in the table below.

TICKETING SERVICE FEE APPLIED FOR THE DIRECT AND TRANSIT INTERNATIONAL FLIGHTS
Online (Web/Mobile) Sales Office/Call Center/Agency
Packages Standard, ExtraJet, ComfortJet Standard, ExtraJet, ComfortJet
KAZAKHSTAN - 10.000 KZT
BAHRAIN       - 12 BHD
JORDAN/AMMAN       - 30 KJOD
SAUDI ARABIA       - 120 SAR
KUWAIT       - 10 KWD
BEIRUT       - 30 USD
IRAN/TEHRAN       - 25 USD
ISRAIL       - 20 USD
UAE       - 100 AED
HUNGARY       - 10.000 HUF
AZERBAIJAN BAKU - 20 EUR
GEORGIA       - 30 EUR
RUSSIA       - 20 EUR
FRANCE       - 25 EUR
SPAIN       - 25 EUR
ITALY       - 30 EUR
MACEDONIA       - 25 EUR
SERBIA       - 20 EUR
BOSNIA AND HERZEGOVINA       - 25 EUR
AUSTRIA       - 35 EUR
BELGIUM       - 30 EUR
SWITZERLAND       - 40 CHF
GERMANY       - 30 EUR
DENMARK       - 250 DKK
ENGLAND       - 15 GBP
HOLLAND      - 15 EUR
SWEDEN       - 300 SEK
KOSOVO      - 25 EUR

Ticketing Service Fees Applied For Reissue Transactions

In the table below, there is the 'ticketing service fee' applicable to the change processes for the reservations that have been previously made online and through other sales channels.

TICKETING SERVICE FEES APPLIED FOR REISSUE TRANSACTIONS
Fare Classes Web/Mobile Sales Office/Call Center
B, M, A, H, S, O, E, Q, T, L, V, P, W, U, F 40 ₺ 120 ₺

 

General Rules for Ticketing Service Charge

Seat Selection

Seat Selection Price

Seat Type Fees Selection Period
AnadoluJet Domestic and Turkish Republic of Northern Cyprus Flights Seats 30.00 ₺ - 70.00 ₺ Until 6 hours before the flight
AnadoluJet International (except Turkish Republic of Northern Cyprus) Flights Seats 9.00 $ - 21.00 $ Until 26 hours before the flight

Emergency Exit Seat Selection Special Rules
According to "Passenger Placement Circular for Emergency Exit Seats" of the Civil Aviation General Directorate;

Changes to Seats

Cancel/Refunds

Overdelivery
Although airline passengers have tickets and reservations, passengers may not come to their flights for various reasons. In order to reduce the effects caused by these passengers (no show) and to provide all the passengers with the desired flight, AnadoluJet sometimes sell these overbooks like all the world airlines.
Even thought transporters take precautions to avoid an unintended situation, there is a risk that some passengers cannot be flown even though their flights are reserved and confirmed. When such a situation is encountered, AnadoluJet provides compensation and additional services to those passengers in accordance with the solidarity system directive. You can also get detailed information from our offices and check-in counters.
Double Booking
All reservations made from our website and other sales channels are automatically controlled by our system. Only one of your reservations that have been determined to be repeated will be valid according to the booking rules and all the other records will be canceled without notice. Please be careful not to make double reservation.
Solidarity System
Airlines can sometimes sell more than their capacity on their flights. For this reason, passengers who could not fly despite having a reservation and a confirmed ticket should apply to the check-in counters to make use of the AnadoluJet Solidarity System.
Important

For the attention of our minor passengers who will travel to the Turkish Republic of Northern Cyprus;
Pursuant to the agreement between the Turkish Republic and the Turkish Republic of Northern Cyprus on “the Traveling of the Turkish Citizens to the Turkish Republic of Northern Cyprus and the Traveling of the Turkish Republic of Northern Cyprus Citizens to the Turkish Republic with an Identification Document instead of a Passport”, minors and interdicted persons who have come to the border crossings with their identity to enter the TRNC need to submit their notorized and officially confirmed letter of consent which indicates the permission of their legal representatives for the exiting procedure.

Online Ticket