Reservation and Ticketing

Reservation and Ticketing

General Rules

1. Ticket Fee and Preferred Track: Ticket fees are valid in the country where the trip starts and when the ticket is purchased from another country, the fee may vary depending on the fee rule and the season. If you wish to purchase your ticket from a country other than Turkey, please call the Turkish Airlines Sales Office in that area to find out the applicable fee. Fees for domestic flights in Turkey displayed as Turkish Liras are applicable if you purchase your ticket via our website.

2. Maximum number of passengers and flights: You will be able to make bookings for up to 7 passengers and six flights at a time during your bookings via our website.

3. Ticket Change: For transactions on the Online Ticket page, reservations and track changes for domestic flights can be made through the "Reissue" heading on the website under the specififed conditions. If you would like to make a reservation or change your track for your international flights, you can contact THY Sales Offices.

For transactions on the Online Ticket page, it is not possible to make a reservation or chance tracks via the website. If you want to make a reservation or change your track, you can apply to Call Center and THY Sales Offices.

4. AnadoluJet reserves the right to change the aircraft type and seat selections.

Reservation

Please use the Pay & Fly link under Online Transactions on our website to make payment and ticketing transactions for your domestic reservations in Turkey.

Ticketing

You can view your e-ticket document, which is an invoice and contains your electronic ticket information, by clicking on the link https://ebiletfatura.turkishairlines.com/aj or receive it by contacting the nearest THY Sales Office (until after max. 7 days from the flight date).

Payment

Contracted Banks and Payment Options

İş Bankası Ziraat Bankası Garanti Bankası Other Domestic Banks Other Banks Abroad
Payment by Credit Card
Payment by Debit Card
Payment by AMEX Credit Card
EFT/Transfer
Internet  banking

Installment Options:

Bank Card Program Number of Installments
Garanti Miles&Smiles 2-3-4-5-6
Türkiye İş Bankası Maximum 2-3-4-5-6
T.C. Ziraat Bankası Maximum 2-3-4-5-6
Yapı Kredi World 2-3-4-5-6
TEB World 2-3-4-5-6
Vakıfbank World 2-3-4-5-6
Finansbank CardFinans 2-3-4-5-6
Akbank Axess 2-3-4-5-6
Odeabank Axess 2-3-4-5-6
Halkbank Paraf 2-3-4-5-6
Albaraka World 2-3-4-5-6

Payment by Credit Card

Payment by Debit Card

Payment by American Express Credit Card

3D Secure

3-D Secure is an authentication system developed by card issuers so that online shopping transactions can be done securely. The application of the system for Visa credit cards is called "Verified by Visa" and the one for MasterCard credit cards is called "SecureCode".

3D Secure membership:

Usage of Application:

Payment by EFT / TRANSFER

Other points to note:

(I) As the Banks do not provide services on official holidays, EFT / TRANSFER cannot be used as a payment option in the purchases made through the website on these days.

(Ii) The passenger is responsible for transferring the fee of the purchased ticket to the THY account within the given option period. THY is not responsible for any delays incurred by the banking system and its applications or for any other disruption (incomplete / excessive EFT / TRANSFER amount, transfer limitations or any kind of disruptions apart from these) during the EFT / TRANSFER operations. In case of dispute, THY records constitute definite evidence.

(Iii) Payments cannot be made from İş Bank through EFT/TRANSFER. You can make payments with İş Bank by selecting the Internet Banking payment method.

Internet Banking

Payment through online banking

iDEAL

iDEAL is a fast and reliable online payment method that you can use to make payments from your bank account. In order to use the iDEAL payment method, you need to have your internet banking account from ABN Ambro, ASN Bank, Friesland Bank, ING, Knab, Rabobank, SNS Bank, SNS Regio Bank, Triodos and Van Lanschot. You can get detailed information about iDEAL payment method on www.ideal.nl. If you choose to pay with iDEAL on the payment page, you will be directed to your bank's website to complete your payment. Once your payment is completed successfully, you will be redirected to our website and you will be able to see the ticket details. Please do not close your browser without completing your payment on your bank page and without being directed to the Turkish Airlines website. If your payment is successful but your ticket cannot be created, please contact our Call Center for the refund. This payment method is provided through Global Collect Company. It is available only for the flights departing from the Netherlands.

Sofort Überweisung 

Sofort Überweisung is a fast and reliable online payment method that you can use to make payments from your bank account. Sofort is supported by banks in many European countries. You can get detailed information about Sofort Überweisung payment method from www.sofort-bank.com. If you choose to pay with Sofort on the payment page, you will be directed to the Sofort Banking website to complete your payment. Once your payment is completed successfully, you will be redirected to our website and you will be able to see the ticket details. Please do not close your browser without completing your payment in the Sofort Banking website and without being directed to the Turkish Airlines website. If your payment is successful but your ticket cannot be created, please contact our Call Center for the refund. This payment method is provided by Global Collect.

Payment through BKM Express

BKM Express is a payment system that enables you to make transactions without having to share your card information with the workplace during online shopping. You do not have to carry your card with you, and you do your transactions quickly and easily. You can confidently complete your shopping with the pasward you will specify. Moreover, you can make installments and continue to earn rewards / points from your transactions. Click to become a member and get more detailed information.

Cancellation / Refund

In Flexible Economy Classes;

Promotional Economy Classes;

Change on Ticket (Reissue)

Conditions

For your reservation that you will reissue:

In Flexible Economy classes;

Usage

Special Fees

Promotion:

Student: Student discount is not applied in promotional classes.

Jetgenç: No Jetgenç discount is applied in promotional classes.

0-2 years old infant: For 0-2 years old infants who do not occupy a seat, the fixed fee is 29 TL. Transit flights are 39 TL.

2-12 years old child: No child discount is applied in promotional classes.

Soldier: Soldier discount is not applied in the promotional class.

Flexible:

Student: Students (who are more than 12, less than 25 years of old) are subject to 10% discount on their seat fee except the taxes. Students’ age range for Nicosia flights is 13-28. Our passengers who buy discounted tickets are required to submit documents related to the reduction.

As a result of the project developed by Turkish Airlines, our student passengers who are enrolled in the Ministry of National Education (MoNE) and Higher Education Council (YÖK) database arranged by Turkish sales offices, agencies and call centers will benefit from the discount as of 22 June 2016 without having to submit any document as a member of Miles & Smiles. For our student passengers to travel at reduced rates;

Our Online Channels (Web-Mobile) do not sell discounted student tickets.

Jetgenç: Jetgenç members (who are more than 12, less than 26 years old and have joined Jetgenç) are entitled to a 20% discount on their seat fee, excluding the taxes. (Jetgenc passenger type is valid for tickets to be purchased from www.anadolujet.com)

0-2 years old infant: For 0-2 years old infants who do not occupy a seat, the fixed fee is 29 TL. Transit flights are 39 TL.

2-12 years old child: For child passengers (who are more than 2, less than 13 years old), a 10% discount is applied to their seats in the B / M / A / H / S / O / E / Q / T / L fee classes, excluding the taxes.

Soldier: A 10% discount is applied to the seat fees, exluding the taxes, of the rank and file military passengers only for the AnadoluJet Nicosia (ERCAN) flights.

Family: A 10% family discount is applied for B / M / A / H / S / O / E / Q / T / L fee classes for families with a minimum of 3 persons and a maximum of 9 persons with the same family name.

Ticketing Service Fee

1. Domestic Ticketing Service Fee Table

FEE CLASSES DIRECT FLIGHTS TRANSIT FLIGHTS
anadolujet.com Online Ticketing Service Charge Sales Offices, Call Center, Agency, Ticket Service Fees To Be Applied For Tickets Made Easy By Ticket anadolujet.com Online Ticketing Service Charge Sales Offices, Call Center, Agency, Ticket Service Fees To Be Applied For Tickets Made Easy By Ticket
B 5 TRY 25 TRY 5 TRY 25 TRY
M 5 TRY 25 TRY 5 TRY 25 TRY
A 5 TRY 25 TRY 5 TRY 25 TRY
H 5 TRY 25 TRY 5 TRY 25 TRY
S 5 TRY 25 TRY 5 TRY 25 TRY
O 5 TRY 20 TRY 5 TRY 20 TRY
E 5 TRY 20 TRY 5 TRY 20 TRY
Q 5 TRY 20 TRY 5 TRY 20 TRY
T 5 TRY 20 TRY 5 TRY 20 TRY
L 5 TRY 20 TRY 5 TRY 20 TRY
V 0 TRY 15 TRY 0 TRY 15 TRY

P

0 TRY 15 TRY 0 TRY 15 TRY

W

0 TRY 15 TRY 0 TRY 15 TRY

U

0 TRY 0 TRY 0 TRY 0 TRY

F

0 TRY 0 TRY 0 TRY 0 TRY

General Rules for Ticketing Service Charge

Seat Selection

Seat Selection Price


Seat
Price
Exit Seat Row 27 TRY
Window/td> 20 TRY
Aisle 20 TRY
Standart 15 TRY

Emergency Exit Seat Selection Special Rules
According to "Passenger Placement Circular for Emergency Exit Seats" of the Civil Aviation General Directorate;

Changes to Seats

Cancel/Refunds

Overdelivery

Although airline passengers have tickets and reservations, passengers may not come to their flights for various reasons. In order to reduce the effects caused by these passengers (no show) and to provide all the passengers with the desired flight, AnadoluJet sometimes sell these overbooks like all the world airlines.

Even thought transporters take precautions to avoid an unintended situation, there is a risk that some passengers cannot be flown even though their flights are reserved and confirmed. When such a situation is encountered, AnadoluJet provides compensation and additional services to those passengers in accordance with the solidarity system directive. You can also get detailed information from our offices and check-in counters.

Double Booking

All reservations made from our website and other sales channels are automatically controlled by our system. Only one of your reservations that have been determined to be repeated will be valid according to the booking rules and all the other records will be canceled without notice. Please be careful not to make double reservation.

Solidarity System

Airlines can sometimes sell more than their capacity on their flights. For this reason, passengers who could not fly despite having a reservation and a confirmed ticket should apply to the check-in counters to make use of the AnadoluJet Solidarity System.

Important

For the attention of our minor passengers who will travel to the Turkish Republic of Northern Cyprus;

Pursuant to the agreement between the Turkish Republic and the Turkish Republic of Northern Cyprus on “the Traveling of the Turkish Citizens to the Turkish Republic of Northern Cyprus and the Traveling of the Turkish Republic of Northern Cyprus Citizens to the Turkish Republic with an Identification Document instead of a Passport”, minors and interdicted persons who have come to the border crossings with their identity to enter the TRNC need to submit their notorized and officially confirmed letter of consent which indicates the permission of their legal representatives for the exiting procedure.

Online Ticket