To the Attention of All Our Passengers Flying to Turkey From Abroad
In accordance with the decisions taken by the official authorities and the precautions we take for your health;
As of 30 December 2020, it is compulsory before all flights to Turkey to present a negative PCR test result taken in the last 72 hours before the flight time. 6 years and older passengers entering to Turkey (except seaman, truck drivers and transit passengers) must submit negative PCR test documents taken within maximum 72 hours before the scheduled departure flight time. The 72 hours period for the PCR test starts with the sample delivery time. Therefore, there must be a maximum of 72 hours between the sample submitted for the test and the scheduled departure time of the flight. Test must be nucleic acid test. Passengers who do not submit a negative PCR test ( in print or as digital media) will not be admitted to the flight. There is no obligation to submit a test result for passengers under 6 years old. This application is valid until March 01, 2021.
Transit passengers are not required to submit a PCR test in Turkey however they are advised to review the flight restrictions applied by the destination country regarding the PCR test requirements, age limits and the duration.
The transfer passengers who forced to enter Turkey and to get accommodation services because of the long duration of the connection flight must obey the PCR testing regulations.
As of 30 December 2020, passengers flying to Turkey are required to submit a negative PCR test result before their flight. Our passengers who fail to submit a negative PCR test result for their flight to Turkey between 28 December 2020 (included) and 28 February 2021 (included) can change their reservation for another flight until 20 March 2021 (included) -in the same route or in the same IATA region- free of charge, or they can benefit from the refund option.
Our passengers can also receive a travel voucher worth 15% more than the ticket amount or upload 100 miles for each Euro in the ticket amount to their Miles&Smiles membership account.
Terms and conditions
- Ticket change and refund transactions can be made through Turkish Airlines sales offices, call center (+90 850 333 0 849), feedback form and the agencies from which the ticket was purchased.
- Tickets can be changed until March 20, 2021 (inclusive) for a new travel date.
- Refund requests should be made within 2 years of the ticket issuance date.
- Change right is for 1 time only. The second change is subject to the fare rules specified.