Cookie Policy

Cookie Policy

AnadoluJet Cookie Notice (“Notice”)

General Information on the Notice

As AnadoluJet (“AJET” or the “Company”), we benefit from certain technologies such as cookies, pixels, gifs, etc. (“cookies”) in order to improve your experience during your visits to our online channels. The use of such technologies is carried out in accordance with the applicable legislation, in particular the Law on the Protection of Personal Data No. 6698 (the “PDP Law”).

This Notice is intended to inform you about the processing of your personal data which are obtained during our operation of “turkishairlines.com” website (the “Site”) and mobile application, through the use of cookies by the Site users/members/visitors (“Data Subject”). We would like to herein describe which types of cookies are used on our Site, and for which purposes and how you may control such cookies.

As AJET, we may decide not to use cookies which are currently used on our Site, change the types or functions thereof, or add new cookies to our Site. Accordingly, we hereby reserve the right to amend the terms of this notice at any time. Any and all kinds of amendments made on the current notice will become effective upon publication on any public channel. Please see the last update date on top of this notice.

For further information on the purposes for processing by the Company of your personal data, please refer to the AnadoluJet’s Policy on the Protection and Processing of Personal Data which can be found at https://www.anadolujet.com/en/corporate/privacy-policy.

What are Cookies?

Cookies are small data files set up in your computer by a web server, via your browser. Web sites use cookies to recognize you when a connection is established between your browser and the server. Cookies are designed to make a web site more convenient to use for its visitors.

For which Purposes Cookies are Used?

At AJET, we use cookies on our Site and mobile applications for various purposes, and we process personal data through such cookies, in particular, for the following purposes:

What is the Method of and Legal Basis for Collection of Personal Data?

Your personal data are acquired through cookies when you visit our Site or use our application. In accordance with the purposes laid down in this notice and the AnadoluJet’s Policy on the Protection and Processing of Personal Data, your personal data may be processed, without your consent, if any of the following conditions for legal data processing under article 5(2) of the PDP Law are present: (i) data processing is required for the legitimate interests of our Corporation; (ii) data processing is required for the fulfillment by our Corporation of its legal obligations; and (iii) data processing is direcftly related to the conclusion or performance of a contract. Otherwise, your personal data will be processed only with your explicit consent.

To Whom and for Which Purposes do We Transfer Personal Data?

As AJET, we may transfer your personal data subject to the notice, with third persons, our affiliates, business partners and group companies which benefit from our Company’s services, as limited to the achievement of the purposes set forth in the Turkish Airlines Policy on the Protection and Processing of Personal Data, and which are mentioned above, and in accordance with the legislation. Please note that the parties to which data are transferred may store your personal data over the servers located anywhere in the world.

Which Cookies do We Use?

The different types of cookies which are used by our Site are listed below. Our Site uses both first-party cookies (which are placed by the site visited) and third-party cookies (which are placed by servers, other than the site visited). In mobile application, Google and Criteo SDK (Software Development Kit) are used instead of cookies.

Type of Cookies

Function of Cookie

Strictly Necessary Cookies

These cookies are essential for the Website to function properly. These cookies allow the Website to be visited and its features to be used. Session cookies are used to ensure information exchange between the various pages of the website and to prevent the users from entering the information more than once. The cookies in this category do not collect personal data in any way, they’re Temporary and deleted right after the browser is closed.

Performance Cookies

These cookies allow the website owner to collect information on the frequency of the website visits, relevant error messages (if any), time that users spend on the pages and how the users use the website. This information may be used to improve the performance of the website.

Functionality Cookies

These cookies remember the choices of the users (selected city, flight date etc.) and thus facilitate the user’s visit to the website. Besides, this information provides advanced web features to the users.

Marketing Cookies

Third-party supplier cookies (e.g. cookies created with social media posts on flight destinations and promotional pages) are used to include certain functions on the website. Besides, cookies of the companies that track advertisements on the website are also used.

How can I Control the Use of Cookies?

When you visit our Site, a banner which informs you about the use of cookies will appear, and by clicking “I accept all cookies” button, you agree to all cookies on our website. By clicking on “Change Settings” button, you can determine the types of cookies, depending on your preference. You can withdraw your consent or change cookie settings at any time.
Depending on the type of your internet browser, you can learn about cookies, exercise your right to allow or reject cookies, by following the steps below:

What are Your Rights as a Data Subject?

Pursuant to article 11 of the PDP Law, the data subject is entitled to:

You may contact us from https://online.anadolujet.com/customerfeedback?lang=en-US to be able to exercise your aforelisted rights, and to communicate the relevant requests easily. After filling in the application form, you may communicate it to our party with one of the methods specified therein. We will reply to your party within the shortest time possible depending on the nature of your application and within thirty days at the latest. In principle, replies are provided to the applications made by the data subjects on a free of charge basis; however, we hereby reserve our right to charge the fee in the tariff to be determined by the Personal Data Protection Board if the request results in additional costs.

The Data Subject undertakes that the information subject to this Notice are complete, accurate and up-to-date, and that (s)he will immediately update such information in case of any change therein. The Company will not be held responsible if the Data Subject fails to provide up-to-date information.

As the data subject, you accept that you may not fully benefit from the functioning of the Site or the application if you make a request which will prevent the Company from using any personal data, and declare that any and all liabilities which may arise therefrom will belong to you.

AnadoluJet is a trademark of Turkish Airlines.

Contact Information

Türk Hava Yolları A.O.

THY A.O. Genel Yönetim Binası Yeşilköy Mah. Havaalanı Cad. No:3/1 34149 Bakırköy/İstanbul

00 90 212 463 63 63

Online Ticket