Guidelines for Safe Travel

Guidelines for Safe Travel


18.10.2020 Guidelines for Safe Travel

Guidelines for Safe Travel

As AnadoluJet, our priority is to make sure that you, our dear guests, have a safe and comfortable journey.

We want you to feel safe and comfortable during your travels. We have specified new criteria and taken new measures in all our procedures together with health authorities. As a result of our meticulous work with national and international health authorities, we are ready for our flights with healthier and safer standards!

We present you the guidelines for safe travel in this manual and wish you a pleasant flight.

Before the flight

Online check-in

We recommend that you complete your check-in online via either our mobile application or website in order to reduce your contact rate.

Arriving at the airport

In order to avoid any time loss due to additional measures taking at the airports, you are recommended to arrive at the airports at least 3 hours before your flight.

Check-in time

Please note that check-in procedures will end at least 60 minutes before the scheduled departure time for domestic flights and 75 minutes before international flights.

Cabin baggage

In order to minimize physical contact with your environment, you will only be allowed to take personal and valuable belongings with you in the permitted size (max. 40x30x15 cm and no more than 4 kg.). All other cabin baggage will be received during the check-in process as registered baggage. Your unused cabin baggage allowance will be added to your baggage allowance.

Personal mask and hygiene equipment

As part of personal health measures, we recommend you to wear a mask the moment you step out of your home. Since single use surgical masks should be changed every four hours, you must bring extra masks and hygienic hand wipes to last you the duration of your journey. Used masks should be put into personal waste bag without touching the front surface of the mask.

Belongings permitted in the cabin

Only one of your personal belongings such as laptop bag, purse, camera, umbrella etc. will be permitted inside the cabin. The items carried with you inside the cabin should be max. 40x30x15 cm and no more than 4 kg.

At the airport

Mask use

Wearing a mask is obligatory at all points at the airport as of your entrance.

Physical distance

Lines are marked for your safe physical distance. You should keep a physical distance of at least 1.5 meters.

Hand sanitizers

Hand sanitizers are placed at passage points at the airports.

Fever check

Before your flight, your body temperature will be measured at the airport.

Protective panes

Panes are placed at all the counters in our service points, in order to keep a safe service distance between our employees and you.

Equipment for personnel

All personnel at the airport use masks and other necessary personal protective equipment.

No-contact check-in

You can carry out your no-contact check-in and baggage check-in procedures at our counters without exchanging your passport or ID card.

No-contact self check-in

If you have a domestic flight, you can perform a no-contact check-in at our kiosks at the airport.

Automated baggage check-in

If you have acquired your boarding pass beforehand, you can check-in your baggage with no-contact at airports equipped with Automated Baggage Check-In kiosks.

Passport control

In order to keep physical distance at passport controls, lines are drawn at 1.5 meters intervals and necessary measures are taken to ensure these are kept to.
Boarding the aircraft

Equipment for employees

Before each flight, our cabin crews take a temperature check, and are provided with masks, glasses, gloves and personal protective equipment for in-flight use.

Mask use

You must wear a mask during all processes including boarding the aircraft.

No-contact boarding

Physical distancing rules must be followed while boarding the aircraft. Passengers will be called to the check point in small groups and all controls during boarding will be performed with no-contact.

Boarding point

Boardings will be carried out via passenger boarding bridges. Necessary physical distancing measures are taken in apron buses, which will be used in exceptional cases.

Boarding order

In order to minimize crowding in the cabin, the boarding will be performed in order, starting with the last row.

On-board

Thorough cleaning

After each flight, all contact points in our aircraft including tray tables, armrests, belts, screens, controllers, overhead bins, air vents, reading lamps, side panels, windows, lavatories, partitions, magazine racks, decorative panels and cabinets are thoroughly disinfected by special teams. Our aircraft are disinfected once again by a two-stage special disinfection procedure called fogging upon their arrival at our hub, and made ready for their next flight.

HEPA filters

HEPA (High-Efficiency Particulate Air) filters in our aircraft uses a special filtration system that can remove 99.97% of all particles whose diameter is up to 0.3 microns in the air.

Air quality

During our flights, cabin air is constantly cleaned by hospital-standard HEPA filters. With this filtration system, the air is completely renewed about every 3 minutes.

Clean air-flow

The systems our aircraft equipped with release the clean air inside the cabin through air vents and withdraw it from the lower part of the cabin, sending it to HEPA filters and outside. Thus, the air inside the cabin does not travel horizontally between the seats.

Hygiene experts

Hygiene Expert cabin crews will be appointed in our flights, in charge of lavatory disinfection and enforcement of all on-board hygiene and social distancing measures.

Mask use

Wearing a mask, covering your mouth and nose during the flight is mandatory. You can use a surgical mask. As single use masks have to be changed every 4 hours, if you are using one, you should keep sufficient number of masks at hand. Used masks should be put into personal waste bag without touching the front surface of the mask.

Belongings permitted in the cabin

In order to minimize the spread risk, only one of your personal belongings such as notebook bag, stroller, purse, camera etc. will be permitted inside the cabin. The items you take inside the cabin should be max. 40x30x15 cm and no more than 4 kg.

Hand sanitizer

There are hand sanitizers in lavatories in all our aircraft.

Hygiene kit

You will be provided with a “Hygiene Kit” consisting of a mask, an antiseptic tissue and a hand sanitizer. (The kits in short-haul flights include a mask and a antiseptic tissue while the kits in long-haul flights also include a hand sanitizer.)

Hygiene of textiles

Textiles like blankets, sleeping kits etc. are cleaned after every flight in professional facilities in high temperatures with special chemicals, that are non-allergenic and approved by international authorities.

Blanket service

As part of hygiene measures, blanket service will be provided only on flights of 4 hours or longer.

Pillow service

As part of hygiene measures, our pillow service has been removed.

Publications

As part of hygiene measures, our printed in-flight publications will not be distributed, but you can reach all publications, newspapers and magazines via PressReader application, and at pressreader.turkishairlines.com 24 hours before and after your flight.

Catering

In our meals prepared according to high-hygiene rules, new standards have been set up with different concepts, offering packaged and single use only products, depending on the duration of the flight. In order to reduce physical contact, only bottled water will be served on flights of less than 2 hours.

Disembarking the aircraft

Disembarking operation

Disembarking the aircraft will be performed via passenger boarding bridges. Necessary physical distancing measures are taken in apron buses, which will be used in exceptional cases.

Disembarkation process

Disembarking the aircraft will be carried out in lines of 10 people with 2-minute waiting intervals, in accordance with the announcement and directions of cabin crew.

Controlled baggage claim

New regulations have been put in place for baggage claim process in order to reduce physical contact.

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