Guidelines for Safe Travel
As AnadoluJet, our priority is to make sure that you, our dear guests, have a safe and comfortable journey.
We want you to feel safe and comfortable during your travels. We have specified new criteria and taken new measures in all our procedures together with health authorities. As a result of our meticulous work with national and international health authorities, we are ready for our flights with healthier and safer standards!
We present you the guidelines for safe travel in this manual and wish you a pleasant flight.
Before the flight
We recommend that you complete your check-in online via either our mobile application or website in order to reduce your contact rate.
Arriving at the airport
In order to avoid any time loss due to additional measures taking at the airports, you are recommended to arrive at the airports at least 3 hours before your flight.
Please note that check-in procedures will end at least 60 minutes before the scheduled departure time for domestic flights and 75 minutes before international flights.
In order to minimize physical contact with your environment, you will only be allowed to take personal and valuable belongings with you in the permitted size (max. 55x40x23 cm and no more than 8 kg.). All other cabin baggage will be received during the check-in process as registered baggage. Your unused cabin baggage allowance will be added to your baggage allowance.
Personal mask and hygiene equipment
As part of personal health measures, we recommend you to wear a mask the moment you step out of your home. Since single use surgical masks should be changed every four hours, you must bring extra masks and hygienic hand wipes to last you the duration of your journey. Used masks should be put into personal waste bag without touching the front surface of the mask.
Belongings permitted in the cabin
Only one of your personal belongings such as laptop bag, purse, camera, umbrella etc. will be permitted inside the cabin. The items carried with you inside the cabin should be max. 55x40x23 cm and no more than 8 kg.
At the airport
Wearing a mask is obligatory at all points at the airport as of your entrance.
Lines are marked for your safe physical distance. You should keep a physical distance of at least 1.5 meters.
Hand sanitizers are placed at passage points at the airports.
Before your flight, your body temperature will be measured at the airport.
Panes are placed at all the counters in our service points, in order to keep a safe service distance between our employees and you.
Equipment for personnel
All personnel at the airport use masks and other necessary personal protective equipment.
You can carry out your no-contact check-in and baggage check-in procedures at our counters without exchanging your passport or ID card.
No-contact self check-in
If you have a domestic flight, you can perform a no-contact check-in at our kiosks at the airport.
Automated baggage check-in
If you have acquired your boarding pass beforehand, you can check-in your baggage with no-contact at airports equipped with Automated Baggage Check-In kiosks.
In order to keep physical distance at passport controls, lines are drawn at 1.5 meters intervals and necessary measures are taken to ensure these are kept to.
Boarding the aircraft
Boarding the Aircraft
Equipment for employees
Before each flight, our cabin crews take a temperature check, and are provided with masks, glasses, gloves and personal protective equipment for in-flight use.
You must wear a mask during all processes including boarding the aircraft.
Physical distancing rules must be followed while boarding the aircraft. Passengers will be called to the check point in small groups and all controls during boarding will be performed with no-contact.
Boardings will be carried out via passenger boarding bridges. Necessary physical distancing measures are taken in apron buses, which will be used in exceptional cases.
In order to minimize crowding in the cabin, the boarding will be performed in order, starting with the last row.
After each flight, all contact points in our aircraft including tray tables, armrests, belts, screens, controllers, overhead bins, air vents, reading lamps, side panels, windows, lavatories, partitions, magazine racks, decorative panels and cabinets are thoroughly disinfected by special teams.
HEPA (High-Efficiency Particulate Air) filters in our aircraft uses a special filtration system that can remove 99.97% of all particles whose diameter is up to 0.3 microns in the air.
During our flights, cabin air is constantly cleaned by hospital-standard HEPA filters. With this filtration system, the air is completely renewed about every 3 minutes.
The systems our aircraft equipped with release the clean air inside the cabin through air vents and withdraw it from the lower part of the cabin, sending it to HEPA filters and outside. Thus, the air inside the cabin does not travel horizontally between the seats.
Hygiene Expert cabin crews will be appointed in our flights, in charge of lavatory disinfection and enforcement of all on-board hygiene and social distancing measures.
Wearing a mask, covering your mouth and nose during the flight is mandatory. You can use a surgical mask. As single use masks have to be changed every 4 hours, if you are using one, you should keep sufficient number of masks at hand. Used masks should be put into personal waste bag without touching the front surface of the mask.
Belongings permitted in the cabin
In order to minimize the spread risk, only one of your personal belongings such as notebook bag, stroller, purse, camera etc. will be permitted inside the cabin. The items you take inside the cabin should be max. 55x40x23 cm and no more than 8 kg.
There are hand sanitizers in lavatories in all our aircraft.
You will be provided with a “Hygiene Kit” consisting of a mask, an antiseptic tissue and a hand sanitizer. (The kits in short-haul flights include a mask and a antiseptic tissue while the kits in long-haul flights also include a hand sanitizer.)
Hygiene of textiles
Textiles like blankets, sleeping kits etc. are cleaned after every flight in professional facilities in high temperatures with special chemicals, that are non-allergenic and approved by international authorities.
As part of hygiene measures, blanket service will be provided only on flights of 4 hours or longer.
As part of hygiene measures, our pillow service has been removed.
As part of hygiene measures, our printed in-flight publications will not be distributed, but you can reach all publications, newspapers and magazines via PressReader application, and at pressreader.turkishairlines.com 24 hours before and after your flight.
In our meals prepared according to high-hygiene rules, new standards have been set up with different concepts, offering packaged and single use only products, depending on the duration of the flight. In order to reduce physical contact, only bottled water will be served on flights of less than 2 hours.
Disembarking the aircraft
Disembarking the aircraft will be performed via passenger boarding bridges. Necessary physical distancing measures are taken in apron buses, which will be used in exceptional cases.
Disembarking the aircraft will be carried out in lines of 10 people with 2-minute waiting intervals, in accordance with the announcement and directions of cabin crew.
Controlled baggage claim
New regulations have been put in place for baggage claim process in order to reduce physical contact.