Additional rights are defined for our passengers due to disaster

Additional rights are defined for our passengers due to disaster

Additional rights are defined for our passengers who will not be able to make their flights due to the earthquake in Kahramanmaraş and surrounding cities.

Passengers who are booked on Turkish Airlines and AnadoluJet flights from/to/via all Turkish domestic (Excluding Northern Cyprus) flights and international flights from/to earthquake zone* between the dates of 06/02/2023 and 31/05/2023 (included), provided that the following procedures are performed until 31/05/2023 (included) for the tickets issued on or before 28/02/2023; are entitled to: 

1. Change requests: 

a. Change of date: A right to change date without charge and penalty as long as the requested date of flight is no later than 31/05/2023 (included).

b. Change of travel zone: A right to change date without charge and penalty as long as the requested date of flight is no later than 31/05/2023 (included) provided that the new flight is in the same travel zone. For example, if your ticket was for a flight from İstanbul to Paris, you can change it to an İstanbul – Amsterdam flight but you cannot change your İstanbul – Paris flight ticket to an İstanbul – New York flight ticket. 

c. Ticket changes can be conducted through the Turkish Airlines website and mobile applications and this link. 

2. Refund requests: 

a) Unused tickets can be refunded. 

b) For partially used tickets (tickets for travel not yet completed) only the unused segment of the ticket can be refunded. 

c) Ticket refunds 

• Refunds can be conducted through the Turkish Airlines website and mobile applications, call center as well as through the agency that issued the ticket. 
• By clicking on this link, you can perform the transcation for refunds for tickets purchased through mobile apps, website or call center. 

These rules apply solely to flights operated by Turkish Airlines and AnadoluJet. 

Thank you for your understanding. 

Best Regards,

*KAHRAMANMARAŞ, ELAZIĞ, GAZİANTEP, ŞANLIURFA, MALATYA, DİYARBAKIR, ADANA, KAYSERİ, ADIYAMAN, HATAY