Additional Rights Granted For Passengers Who Were/Will Be Unable to Board Due to COVID-19
Passengers who were unable to board the scheduled AnadoluJet flights between June 11, 2020 and February 28, 2023 because they were not accepted by the destination country and/or have a positive COVID-19 test result and/or unable to board their flights because of the PCR test applied for flights arriving to Türkiye, may change their ticket, request a refund, change their ticket to an open ticket, or extend the validity of their ticket.
If the ticket is issued on or before March 31, 2023;
- The ticket is issued for a scheduled domestic and international Turkish Airlines and AnadoluJet flight (including flights departing Türkiye and arriving TRNC) departing Türkiye between June 11,2020 and February 28, 2023 (included) but the passenger is not accepted by the destination country and/or is COVID-19 positive.
- The passenger departs Türkiye, has a connecting international flight and is prevented from flying due to country-specific restrictions or tests requested by the country authorities
- The passenger is permitted to board the flight even though the obligation to take a PCR test or other tests specified by the authorities of the first point of departure are not fulfilled and the results are not submitted or if the PCR test expired due to stopover, delay and similar reasons and/or if the passenger is not permitted to board the connecting flights at Istanbul Airport (IST), Sabiha Gokcen Airport (SAW) and Ankara Esenboga Airport (ESB) transfer points due to country-specifif restrictions (including TRNC flights)
- PCR test submission is the responsibility of the passenger and our passengers who cannot submit at the first exit point will not be able to benefit from this publication.
Ticket change, changing a ticket to an open ticket and refund transactions can be completed once in accordance with the terms and conditions of the flight and regardless of the fare rules.
Change Requests
You can change tickets for AnadoluJet flights until March 31, 2023 (including) without a fee, provided that your destination is in the same flight zone and your flight is in the same cabin.
- For tickets departing from abroad that will be processed at the transfer point: If you perform your transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
- For tickets departing from any point in Türkiye, issued as connecting flights to abroad, that will be processed at the transfer point due to restrictions on travel: If you perform a transaction at the ticket sales offices in Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), you can make a one-time free change for the same route and cabin for a later date.
Refund Requests
You can obtain your refund without paying a fee for individual and group tickets on AnadoluJet flights.
- To benefit from your refund right, you must be able to document the restriction on travel.
- Passengers who made an international departure but were not accepted on the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW), due to the obligation to submit the PCR test or other tests determined by the national authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a return.
- Passengers who made an international departure from Türkiye and arriving abroad (including TRNC flights) but are not accepted to the connecting flight at the transfer points of Ankara Airport (ESB), Istanbul Airport (IST) and Sabiha Gökçen Airport (SAW) due to the obligation to submit the PCR test or other tests determined by the country authorities: if you failed to submit such tests on time and/or due to country restrictions, you are not entitled to a refund.(A partial refund is available for interline flights.)
You can change your ticket to an open ticket and extend the validity of your ticket until March 31, 2023 (including), without paying an additional fee.
You can perform your ticket change/return transactions by applying to Turkish Airlines sales offices with a document showing the situation that prevents your travel or you can reach us feedback form. You can perform your change-to-open ticket transactions through Turkish Airlines sales offices, the call center, and the agencies from which the ticket was purchased.