Terms & Conditions
- General Rules
- Payment
- Delivery Options
- Cancellation and Refund
- Conditions of Contract
- Important Notice
- Ticketing Service Charge
General Rules
1.Fares may only be valid for sale in the country where the journey begins, and may differ if purchased elsewhere. Fares may alter according to the season or fare rules. If you wish your ticket to be issued in a country other than the Turkey, you will need to contact your local Turkish Airlines office. Fares for domestic flights shown in Turkish Liras will only apply for ticket sales purchased from our web site.
2.You can book a trip for up to 7 passengers on each booking.
3. Rebooking and rerouting are not allowed for the internet bookings. If you wish to rebook or reroute your booking, please contact Internet Sales Service Center, Call Center or Turkish Airlines Sales Offices.
Payment
1. PAYMENT by CREDIT CARD
- For the security purposes, CVC number (the 3 digits security code of your credit card) will be required during reservation. CVC number is found on the backside of the credit card. It's the last 3 digits placed after the credit card number.
- When you approve the ticket purchase, the fare (including taxes and other charges) of your ticket charged to your credit card account. Credit card holder whose credit card is used for the payment of the ticket is under no obligation to be passenger.
- If the credit card holder is not the passenger, you are required to give the credit card holder’s name, surname and e-mail address during booking for security purposes. A confirmation e-mail including booking and payment details will be sent to passenger and credit card holder separately. If necessary, information e-mail(s) regarding cancel/rebooking/rerouting requests will be sent to passenger and credit card holder separately after booking.
- If the passenger apply Turkish Airlines Sales Office/counter in order to rebook/cancel/refund a ticket or to check-in for the first flight, credit card holder must be present at the counter with the passenger to show the credit card used for the payment and a valid Identification card or credit card holder shall apply to Turkish Airlines Sales Offices to show the credit card used for the payment and a valid identification card before the first flight recorded in the PNR.
- For online bookings, we only accept MasterCard and Visa for the payment.
- If the credit card holder, of which the credit card is used to purchase the ticket, is a Miles&Smiles Elite or Elite Plus member, conditions of submitting the credit card stated in paragraph three and four shall not be required. It is necessary for the Miles&Smiles Member to use its membership and PIN numbers while purchasing the ticket by means of credit card. The membership and PIN numbers are private and confidential and can not be shared with third party. Any transaction made by using correct membership and PIN numbers will be considered to be made by the Miles&Smiles member. Any and all responsibility shall be born by the Miles&Smiles Member in case of any irregular usage. The right to use any other sanctions stated in the Miles&Smiles are reserved by THY.
What is 3-D Secure?
3D Secure is a simple password-protected identity-check service which is designed to improve both Cardholder and Merchant confidence in Internet purchases and to reduce disputes and fraudulent activity related to the use of cards.
The system is supported both by Visa and Mastercard. If you use a Visa card then ‘Verified by Visa’ mark, if you use a Mastercard then ‘SecureCode’ mark is displayed during registration and each time the Cardholder enters a password for authentication at the time of purchase, and may also be displayed by participating Merchants.
How to sign up?
It is very simple to sign up:
- You can sign up for the service through your card issuer either before or during an on-line shopping session at a 3D-Secure merchant.
- You need to choose a password and a personal message to verify your identity.
- When you’ve signed up, you can shop at any online merchant offering 3-D Secure
- Coose online ticket tab on AnadoluJet web site
- Choose your flight
- Enter your personal info and card details as usual
- A pop-up window will appear on the screen,
- Your personal assurance message on the screen tells you that the bank or organisation that issued your card is asking for your password
- Enter your password, click 'submit'
- Your identity is then confirmed and your online ticket purchase is completed securely.
- If the payment will be made via EFT/Money Transfer, flight date of the first segment of the PNR must be at least 2 working days+5 days and maximum 355 days after the booking date.
- Ticket Delivery option for PNRs with EFT/Money Transfer can only be electronic ticket.
- Option time limit of the Passenger Name Record (PNR) with EFT/MONEY TRANSFER payment will be 2 working days until 15:55 after first reservation date.
- EFT/MONEY TRANSFER will be made among banks located within Turkey.
- EFT/MONEY TRANSFER transactions will be completed by transferring total amount and EFT/MONEY TRANSFER code to Turkish Airlines’ Bank Account
- After total amount transferred to Turkish Airlines’ Bank Account, tickets will be issued.
- Due to differences EFT/MONEY TRANSFER procedures of the banks, Cancel/Refund requests will be kept and Cancel/Refund procedures will be completed as soon as possible.
- Cancellation / refund and penalty processes are carried out according to the ticket fare rules. For these transactions, EFT/MONEY TRANSFER Debit note should be presented to the Turkish Airlines Sales Officer by the person who purchased the ticket.
- Since Bank is closed during official holidays and weekends, web site does not offer EFT/Money TRANSFER payment option in these periods.
- THY is not responsible of any delays or other faults (deficient/excess EFT/MONEY TRANSFER amount, money transfer limit, terms and conditions about money transfer from bank counter etc.) caused by Banking Regulations and systems during EFT/MONEY TRANSFER transactions. Passenger is responsible to make sure that the exact required amount transferred to Turkish Airlines’ Bank Account within the given time limit.
Delivery Options
You can have 2 delivery options:
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a) Electronic Ticket
- If you book through our web site between maximum 355 days to at least 3 hours to your first flight and making your payments by using Credit Card or EFT-Money Transfer, your journey is eligible for electronic ticket, your ticket will be issued as an electronic ticket.
- Credit card holder whose credit card is used for the payment of the ticket is under no obligation to be passenger.
- If the credit card holder is not the passenger, Cancellation/Rebooking/Rerouting requests of the passenger can be realized unless the credit card holder is present with the passenger with his/her credit card (used for the payment) and an identification card or the credit card holder must apply one of the Turkish Airlines Sales Offices to show the credit card (used for the payment) and his/her valid identification card.
- If the credit card holder is not the passenger, credit card holder must be present with the passenger(s) at the check-in counter with his/her credit card (used for the payment) and his/her valid identification card or the credit card holder must apply one of the Turkish Airlines Sales Offices to show the credit card (used for the payment) and his/her valid identification card before the first flight.
- If the credit card used for the payment is a virtual card, please do not forget to bring your credit card to which your virtual card is related.
- For Self Check-in, please use the credit card which is used for the payment. Virtual credit cards cannot be accepted for Self Check-in.
Please contact the nearest Turkish Airlines Sales Office (within maximum 7 days from the flight date) to receive e-ticket document which includes electronic ticket information and can also be used as an invoice.
Please click for Conditions of Contract
b) Reservation Only
- Reservations can be made between 48 hours and 40 days prior to the first flight. You may buy your ticket from any Turkish Airlines Sales Office or through our web site within the given ticketing time limit
- Fares are not guaranteed until you buy your ticket.
- Fares are valid for the departure country of your journey. If you buy your ticket other than the country of departure, fares may differ according the season and fares notes.
- In order to realize payment and ticketing formalities for Turkish domestic flights in our web site, you may use Pay&Fly link.
Cancellation and Refund
1.Pure domestic reservations booked through our web site can be cancelled via our web site by the passenger, until the departure time of the flight.To cancel your booking, first click on ‘My Reservations-Cancel’.. When you click on the Cancel button in the login page, you will see cancellation policies.and the penalty if applicable. “I accept” box should be clicked.Cancellation is realized when the Cancel button is clicked once again. You will receive an information e-mail from Turkish Airlines regarding your cancellation request.
2.Ticket refunds will only be made by Turkish Airlines' Sales Offices. Fare may carry a significant penalty for cancellations. According to fare rules refunds may be up to %100 percent of the fare. Ticket refunds can only be made in the country where the ticket is issued.
3. All refunds will be made to the credit card which is used for the payment if refund is applicable.
4.The ticketing service charge is not refundable.No extra charge will be collected for refunds.
5.For your cancellation , refund, rebooking and rerouting requests will be completed by the Turkish Airlines Sales Offices. Cancellation ,refund ,rebooking and rerouting requests Will be done according to the ticketing fare rules.
a) Electronic Ticket Cancellation-Refund
- Electronic tickets including only domestic flights cancellation and refund procedures can be made via our web site until the scheduled flight departure time of the first flight . No refunds can be made after of the first flight departure via web site. For your rebooking and rerouting requests of pure domestic electronic tickets, please either contact nearest Turkish Airlines Sales Office with your Ticket Itinerary Receipt (TIR) an acceptable form of identification (Passport, National ID Card or Driving License) or Internet Sales Servis Center in the country where the journey begins.
- Domestic: Except U/Cl 59 TL and O/Cl 29 TL (domestic airport service charge is included, all other taxes and charges are excluded) fares, If reservations will be cancelled 12 hours prior to the departure %30 percent of the applicable fare will be charged as a penalty for refunds. No refunds can be made after departure.
- For U/Cl 59 TL and O/Cl 29 TL (domestic airport service charge is included, all other taxes and charges are excluded) fares, in case of cancellation and refund ticket is non refundable and rebooking/rerouting is not permitted.
- If the passenger applies to the check-in desk or the THY Sales Offices after the flight’s departure time,the penalties will be charged from the credit card used during the payment on thy.com
Important Notice
Restricted Ticket:
Ticket payments made via Internet may refund only to credit card used for the payment, if the fare rules allow.”
Duplicated Reservation/Booking: All reservations made either via THY web site or other sales channels are controlled by THY systems automatically. According to the reservation rules, if reservations are determined as duplicated reservations, only one of your reservations will be kept and the rest of them will be cancelled without giving any information. Please make sure not to make duplicated reservation.
Discounted Ticket:
You can purchase child and infant (Discounted) tickets via our web site at the moment.
Discounted Ticket:
For some or the resevation classes ,you can purchase discounted tickets (child ,infant ,student-youth,senior citizen etc)via our web site at the moment.
“For U/Cl 59 TL and O/CL 29 TL fares (domestic airport service charge is included, all other taxes and charges are excluded) , only infant discount will be applied, child discount is not applicable.”
The students (Aged between 13-24) (Younger than 25) and the seniors (Aged 65 and more) purchasing student discount and /or senior discount ticket must present a valid id (Passport, driving license or marriage certificate) at check-in otherwise they will not be accepted to the flight. This option is valid only on domestic (Turkey) flights.
Student:
To be eligible for a student discount, passenger must be between the age of 13 and 24 (Younger than 25) who are attending a school as a registered student. You may make a reservation for maximum 7 students in one PNR. If you need to make a reservation for more than 7 passengers, please make another reservation. This option is valid only on domestic (Turkey) flights. Student discount is not applicable for U/Cl 59 TL and O/CL 29 TL (domestic airport service charge is included, all other taxes and charges are excluded) fares.
65 Years Old And Older Passengers:
Passengers who are at the age of 65 and older are eligible for senior citizen discount. You may make a reservation for maximum 7 passengers if you need to make a reservation for more than 7 passengers, please make one more reservation. This option is valid only on domestic (Turkey) flights. For these passengers, there is not any discount on U/Cl 59 TL and O/Cl 29 TL (domestic airport service charge is included, all other taxes and charges are excluded) fares.
CIP Service:
Passengers who want to receive CIP service in flights under the trademark of AnadoluJet should; in case of ticketing transactions through website, select the box which is marked as “Please mark the box to display the ticket price inclusive of CIP service charge” or in case of ticketing transactions through Agencies, THY Call Center or THY Sales Offices, declare that they want to receive CIP service while ticketing and pay the CIP service charge. Otherwise, they will not be able to receive CIP service. To receive CIP service, a seperate CIP service charge shall be paid along with the ticket fee and THY (AnadoluJet) reserves the right to change the CIP service charge anytime.
Ticketing Service Charge
For the domestic tickets, Ticketing Service Charge (Per ticket) will be 5 TRY follows on www.anadolujet.com. Applicable Ticketing Service Charge for Internet, Call Center, TurkishAirlines Sales Offices and Agencies are 5 TL and 10 TL respectively.
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SALE CHANNELS |
Internet |
Call Center |
THY Sales Offices and Agents
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Domestic |
5 TRY |
5 TRY |
10 TRY
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General Rules:
- No ticketing service charge is to be collected for the reissue (Rebooking, re-routing ) transactions made by Turkish Airlines Sales Offices and www.thy.com.
- The ticketing service charge is non-refundable. There will be no service charge for the ticket refunds.
- The ticketing service charge will be applicable for all discounted tickets except infant tickets.
- For the connecting flights, the ticketing service charge amount of the long haul sector will be applied.
- Turkish Airlines reserves the right to change Ticketing Service Charge Policy and service charge amounts.
2. You may use Pay&Fly service on anadolujet.com in order to purchase your reservations created via anadolujet.com.
