Navigasyonu atlayıp içerik bölümüne geç

Ticket Service Charge

1. What is the meaning of Service Charge?

The Service Charge is, the fee taken from the passengers for the tickets issued from Turkish Airlines Inc. Call Center, Turkish Airlines Inc. Sales Offices or the web site www.anadolujet.com as the service value.


2. How much is the Service Charge fee?

The Service Charge fee is 5 YTL by www.anadolujet.com and AnadoluJet Call Center. It has been determined as of 10 YTL for other Turkish Airlines sales channels.
The Service Charge fee will not be charged from the Infant tickets.

3. From which tariff and destinations will be the Service Charge fee taken?

The Service Charge fee will be taken from the international and domestic tickets reserved and/ or issued directly in Turkish Airlines sales offices, Turkish Airlines authorized travel agencies, Turkish Airlines Call Center and the web site www.thy.com. The Service Charge fee could either be applied or not, according to the ticket issuing country.

4. Will the Service Charge fee be refunded during the refund conditions of the tickets?

If the refund demand is done according to the passenger’s own request or any reason because of the passenger, the Service Charge fee will not be refunded. But the refund demand is done because of the involuntary situations, the Service Charge fee will be refunded if only the tickets are issued from Turkish Airlines sales offices, Call Center or the web site www.anadolujet.com. The Service Charge fee will not be taken from the refund transactions

5. Can the Service Charge fee be charged if the AnadoluJet's tickets are changed because of date, class and/ or flight route alteration?

In any case of reissue the Service Charge fee can't be charged from both domestic and international tickets.

6. The Service Charge fee for the Connecting Flights.

For the connecting flights, the Service Charge fee will be applied for the longest sector. For the domestic and international tickets, if the class of the rate is changed the Service Charge fee will be applied according to the highest class.

7.Miles&Smiles reward tickets

The Service Charge fee will not be applied from any domestic and international Miles&Smiles reward tickets.

  • The Service Charge fee will not be applied from the Miles&Smiles paid companion tickets.
  • The Service Charge fee will not be applied from the Miles&Smiles upgrade tickets.
  • The Service Charge fee will not be applied from the other Miles&Smiles products.
  • The Service Charge fee will not be applied from the Miles&Smiles tickets in case of issuing the code-share flight tickets by Turkish Airlines.
© 2009 AnadoluJet is a trade mark of Turkish Airlines