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Online Ticket

1. Where can I go to book a flight online?

After accessing into the  web site (www.anadolujet.com) you can start to make your reservations using the online ticket option on the online services menu.

2. What happens to my seat if AnadoluJet has a schedule change or an equipment change?

Unfortunately you can not make seat selection via AnadoluJet web site but you can get in contact with THY Call Center or visit nearest THY Sales Office in order to make seat selection 

3. I booked online yesterday. Can I review my online reservation today?

By using "My Reservations" button, you can display your existing reservations.

4. I purchased a ticket from a travel agent. Can I review the booking online?

No. You can only display online reservations made through AnadoluJet web site.

5. The flights are closed. Can I waitlist a reservation online?

Waitlisting online is not possible. However you may waitlist yourself by calling our Call Center 444 2 538 or you can visit THY Sales Offices.

6. Do I need to reconfirm my flight?

When booking online please check the note below the availability screen to see whether there is a need for reconfirmation or not.

7. Can I reconfirm online?

Yes. You can make reconfirmation of your flights in your ticket via online ticket Reconfirmation link on our web pages when there is 72 hours to your flight

8. What does ”Closed” mean?

Closed means that the requested flight is closed due to insufficient time.

9. Can I make changes to a reservation that I have already made on your web site?

For the amendments in the reservation, please call 444 2 538 Call Center.Depending on the ticketing rules, internet sales service centers will explain the amendment procedures and rules. 

10. To which destinations can I make online booking?

Please click here to list all eligible destinations for online reservations. .

11. Will my credit card be charged straight away?

After having confirmed the reservation details on the confirmation page, your credit card will be charged accordingly.

12. I am trying to book a flight via your site, but my credit card was refused. Why?

There may be different reasons such as unavailable limit, invalid card number, expiration error and etc. Under such a circumstance please send e-mail to iats@thy.com in order to get information about your card refusal.

13. How do I cancel my online reservation?

In case your first flight departure time is over please call local ISSC( Internet Sales Service Center) or apply to the ticket sales counter where your journey begins. You can reach local ISSC phone numbers by clicking on the contact button on the online ticket pages. Cancellation of your booking will be made according to the fare rules on your ticket.

TICKET BY OFFICE (TBO) RESERVATION CANCELLATION
If reservation has not been ticketed you may cancel your online reservation through our web site by clicking on the cancellation button. All passengers' flight under the same reservation code will be cancelled with the "Cancellation" button. An e-mail message concerning cancellation result will be sent to e-mail address given during the reservation process. It is not possible to make any change on reservations made through AnadoluJet web site. In order to make changes on an Internet reservation, it should be completely cancelled and then booked again or either Internet Sales Service Center or Turkish Airlines Sales Office or call centers should be called.

14. How can I view the fare rules via your web site?

On the pricing page, Just under the price details you will be given fare notes link. By clicking the link, you will be able to view the fare notes explaining the important issues about the specific fare.

15. What should I do if I do not understand the fare rules?

Please get in contact 444 2 538 (Call Center) in order to get detailed information.

16. Can I see all fares available on my selected flights/dates online?

You can see the fares of the requested flights on the second step of your reservation.

17. Can I book online via www.anadolujet.com and purchase my ticket from the ticket sales offices later?

If you are making your reservations via our web site choosing Ticket By Office delivery option you may purchase your ticket from 444 2 538 Call Center or you can benefit from Pay&Fly option.

18. Can I get reduced fares when booking online?

It depends on the availability of the class related to the lowest/reduced fare.

19. Why is there no available seat for special offers?

Special offer fares have a limited capacity. If all seats reserved to special fares are sold you can not book a seat for that fare. But you can still book for a higher fare.

20. Why can the fare for a particular flight virtually change from one day to the next day?

The fares are seasonal and so valid only certain periods of time.

21. I have purchased a refundable ticket on THY.com. How can I obtain a refund?

On the basis of the fare notes, your refund will be made.

22.How can I check availability and fares without entering my credit card details?

By following the site till third page, you can check the availability and fares.

23. May there be a difference between the ticket prices that is seen while making the online reservation and the price given at the THY Sales Offices?

TICKET BY OFFICE bookings are subject to change since they are ticketed. To avoid from facing the problem mentioned above please use Pay and Fly link in order to purchase and get your ticket

24. How far in advance can I book a flight online?

Online reservations can only be made at least 5 hours up to 365 days prior to your first flight. If you are making your reservations via our web site between at least 48 hours - maximum 40 days prior to your first flight, you may purchase your ticket from any Turkish Airlines Sales Office or you can benefit from Pay&Fly option.

25. Which credit cards do you accept for payment online?

Only Visa and Master Cards are accepted. But if you want to use other credit cards like American Express, JCB, Air Travel Card-UATP-, Prestige, Discover Card, you can choose Ticket By Office option and pay by credit card at our offices. (Where available)

26. Can I charge someone to collect my ticket?

Please click here for detailed information or get in contact with Call Center from 444 2 538.

27. PAYMENT by EFT/MONEY TRANSFER

Departure date of first segment of PNRs whose payment is made via EFT/MONEY TRANSFER, has to be between 2 working days + 5 days and 355 days after first reservation date. EFT/MONEY TRANSFER payment option can only be offered only for the flights departing from Turkey. Option time limit of the PNRs with EFT/MONEY TRANSFER payment will end at 15:55 on the second business day after the reservation date. EFT/MONEY TRANSFER will be made among banks located within Turkey. EFT/MONEY TRANSFER transactions shall be completed by transferring total amount and EFT/MONEY TRANSFER code stated in the Payment/Confirmation page to Turkish Airlines" Bank Account .Tickets will be issued after confirmation of the total amount’s transfer to Turkish Airlines" bank account according to THY’s record. Taking into consideration the differences in the banks" EFT/MONEY TRANSFER applications, Cancel/Refund request will be entered in THY records and completed as soon as possible. Since Bank are not available during official holidays and weekends, web site does not offer EFT/Money TRANSFER payment option in these periods. Passenger is responsible for the transfer of the required amount to Turkish Airlines bank account. THY shall not be held liable for any delays or other defects (including but not limited to, deficient/excess transfer amount, transfer limits, rules for transfer from the bank counter) arising out of banking systems and applications. In case of dispute, Turkish Airlines" records shall be conclusive evidence. 

28. Where can I go to book an award flight online?

On www.anadolujet.com.tr web site you can make your award ticket reservation using the Online award Ticket option from Miles&Smiles link on the Online Services menu. Online Companion ticket and online upgrade reservations are not applied. For Companion ticket and upgrade award reservations, please call call center  444 2 538.

29. What happens to my seat if AnadoluJet has a schedule change or an equipment change? 

You will be informed about the change and a new seat selection (same or similar to the previous one) will be made..

30. The flights are closed. Can I waitlist a reservation online?

Waitlisting online is not possible. You may waitlist yourself by calling local Turkish Airlines Sales Offices or Call Center (444 2 538 in Turkey.

31. Can I make changes to a free ticket reservation that I have

For the amendments of free ticket reservations that you made via our web site, please contact your nearest Turkish Airlines Sales Office or  call 444 2 538  Call Center. 

32. If I am looking for availability on a particular day and there is no availability , will I be offered an alternative date?

For unavailable direct flights, you will be displayed 6 first available alternative flights. You can look for other alternatives by pressing next and previous day buttons just beneath the flight availability screen.

33. To which destinations can I make online booking?

Please click here to list all eligible destinations for online award reservations.

34. Is the mileage amount required for the selected award ticket be deducted from my Miles&Smiles automatically after the online award reservation is completed?

When you select TBO option, the miles will be redeemed from your account after your reservation has been ticketed.

35. Can I make an online award ticket reservation without having a credit card?

You can make online award ticket reservation by choosing the "TBO" (Ticket by Office) option if you do not have a credit card.Then you can visit THY Sales Offices in order to purchase and get your ticket.

36. Can I use someone else s credit card to book my award ticket online? 

The credit card holder must be one of the passengers in your award ticket reservation.

37. Can I book online award ticket to someone other than myself?

You can make online award ticket reservation for up to 5 people in case the Miles&Smiles card holder whose miles will be redeemed is also traveling with you.

38. I am trying to book a flight via your site, but my credit card was refused. Why?

There may be different reasons such as unavailable limit, invalid card number, expiration error and etc. Under such a circumstance please send e-mail to iats@thy.com in order to get information about your card refusal.

39. How do I cancel my online award ticket reservation?

TICKET BY OFFICE (TBO) AWARD TICKET RESERVATION CANCEL: If your reservation has not been ticketed you may cancel your online reservation through our web site by clicking on the cancel reservation button. All passengers' flight under the same reservation code will be cancelled with the "Cancel Reservation" button. An e-mail message concerning cancellation result will be sent to e-mail address given during the reservation process. It is not possible to make any change on reservations made through Turkish Airlines web site. In order to make changes on an Internet reservation, it should be completely cancelled and then booked again.Either Turkish Airlines Sales Office nor call center should be called.Once the award tickets are issued, only the flight times and dates can be changed, at an extra charge mentioned below. For Domestic Flights: 30 Euro Changes in the routing is not permitted. In case of no-show, flight times and flight dates can be changed at an extra charge mentioned below: For Domestic Flights: 0 Euro Mileage return: You can re-credit your miles to your account by paying 30 Euro for domestic flights provided that no part of the valid free ticket has been used. If no-show has occurred  for domestic flight award then the amendment cost will be 0 Euro ".The miles credited back are valid from the crediting date. Airport taxes are subject to regular refund procedures. You must present your MILES&SMILES card at Turkish Airlines Sales Offices while having your itinerary changed and performing transactions for re-crediting miles. Travel agents are not authorized to perform these services.

40. What does limited seat capacity ad guaranteed seat mean?

Mileage amount for Limited seat capacity means the previous mileage amounts applied since the launch date of our program and can be used only if there is available seat in the respective class. Mileage amount for Guaranteed seat means you may confirm your free ticket reservations just like paid tickets as long as the flight is open for sales.

41. How can I get the information on the mileage amounts required for Miles&Smiles award tickets? 

You may call 444  2 538 - Miles&Smiles Call Center or visit our website www.tkmilesandmiles.com

42. Can I book online vias www.anadolujet.com and purchase my award free ticket later from the ticket sales offices?

You may choose  Ticket By Office (TBO) as the delivery option and book online in order to purchase your award ticket later on from THY Sales Offices. 

43. Does any problem occure at the sales office if I could not present the credit card of which the number has been entered during online award ticket transaction?

In case you could not present the credit card used for the online payment during online award ticket transaction, no-show penalty will be applied if it is the last 2 hours before departure on international flights or 1 hour before departure on domestic flights. Otherwise, only the mileage refund penalty will be charged and miles will be redeposited.

44. How can I get the information on the mileage amounts required for Miles&Smiles award tickets?

You may click on the “Awards” button under the heading “About Our Program” or use the “Award Calculator” button at the home page. You may also call 444 2 538 Call Center or Miles&Smiles Call Center. 

45. Can I make a round-trip reservation via your web site?

On the flight-planning page, while specifying your reservation details, select round trip as a travel type.

46.How can I check availability, mileage amounts and taxes without entering my credit card details?

By following the site till third page, you can check the availability, mileage amounts and taxes.

47. How far in advance can I book a award ticket online?

Online ticket purchases can be made at least 3 hours up to 365 days prior to your first flight. You may purchase your ticket from any Turkish Airlines Sales Office,444 2 538 Call Center or you can benefit from Pay&Fly option. 

48. For award ticket reservations which documents do I need to bring to the airport to collect my award ticket?

For the award ticket reservation, you must bring the credit card used for the payment during the online reservation with you and also a valid ID card, your Miles&Smiles membership card and your signed written request.

49. Which credit cards do you accept for payment online?

Only Visa and Master Cards are accepted on our web site. But if you want to use other credit cards like American Express, JCB, Air Travel Card-UATP-, Prestige, Discover Card, you can choose Ticket By Office option and make payment in our offices by the credit card you prefer.

50. Can I charge someone to collect my award ticket?

You can charge someone to collect your award ticket for the Ticket By Office award ticket reservation option together with the documents stated on the answer of question number 48. Otherwise you should apply for ticket collection by yourself. 

51. If I am looking for availability on a particular day and there is no availability, will I be offered an alternative date?

For unavailable direct flights, you will be displayed 6 first available alternative flights. However, you can look for it by yourself since there are next and previous day buttons just beneath the flight availability screen.

52. Can I book online award ticket reservation for one-way travel?

Miles&Smiles award tickets cannot be issued for one-way travel. 

53. How many flight segments can I book in one itinerary when making online award ticket reservation? 

Maximum 6 flights per reservation session.

54. How many passengers can I book online in one itinerary?

You can only book up to 5 passengers (adult +child) in one reservation on our web site including the Miles&Smiles member whose miles will be redeemed.

55. Does any problem occur at the sales office if I could not present the credit card of which the number has been entered during online award ticket transaction?

In case you could not present the credit card used for the online payment during online award ticket transaction or during check-in transactions, no-show penalty will be applied if it is the last 1 hour before departure on domestic flights. If you do not present the credit card you used for the payment, you will not be accepted to the flight.

56. How many passengers can I book online in one itinerary?

For domestic flights it is allowed to make an online reservation up to 7(adult + child + student + senior) and 7 infants.If your reservation request contain more passengers than the information mentioned given above please make a different reservation for the passengers.

© 2009 AnadoluJet is a trade mark of Turkish Airlines