Navigasyonu atlayıp içerik bölümüne geç

Online Award Ticket

1. Where can I go to book an award flight online?

On www.anadolujet.com.tr web site you can make your award ticket reservation using the Online award Ticket option from Miles&Smiles link on the Online Services menu. Online Companion ticket reservations are not applied. For Companion ticket award reservations, please contact our call center via 444 2 538. Anadolu  Jet does not have business class service.

2. How do I select my seat during the online booking process?

Unfortunately you can not make seat selection via AnadoluJet web site but you can get in contact with Call Center 444 2 538 or visit nearest THY Sales Office in order to make seat selection.

3. What happens to my seat if AnadoluJet has a schedule change or an equipment change?

You will be informed about the change and a new seat selection (same or similar to the previous one) will be made.

4. Can I display the details of my award ticket reservation via your website?

You may display the details of your reservation by using my reservations button at our website.

5. The flights are closed. Can I waitlist a reservation online?

Waitlisting online is not possible. You may waitlist yourself by calling local Turkish Airlines Sales Offices or AnadoluJet  Call Center (444 2 538 in Turkey).

6. Can I change a reservation that I have already made on your web site?

You are not able to change a reservation made on our web site.For the amendments in the reservation, please call 444 2 538 Call Center.

7. To which destinations can I make online award booking?

You can make online award booking for all AnadoluJet destinations.

8. Is the mileage amount required for the selected award ticket be deducted from my Miles&Smiles automatically after the online reservation is completed?

You have two alternatives for online award ticket reservation. Ticket by Office (TBO) and Award E-Ticket. In case you select  Award E-Ticket.option, the miles will be deducted from your account automatically after the reservation is completed. If you select TBO option, the miles will be redeemed from your account during the ticketing at the sales office.

9. Can I make an online award ticket reservation without having a credit card?

You can make online award ticket reservation by choosing the TBO (Ticket by Office) option if you do not have a credit card.

10. Can I use someone else's credit card to book my award ticket online ?

The credit card holder must be one of the passengers in your award ticket reservation.

11. Can I book online award ticket to someone other than myself?

You can make online award ticket reservation for up to 5 people in case the Miles&Smiles card holder whose miles will be redeemed is also traveling with you.

12. I am trying to book a flight via your site, but my credit card was refused. Why?

There may be different reasons such as unavailable limit, invalid card number, expiration error and etc. Under such a circumstance please send e-mail to iats@thy.com in order to get information about your card refusal.

13. How do I cancel my online award ticket reservation?

TICKET BY OFFICE (TBO) AWARD TICKET RESERVATION CANCEL: If reservation has not been ticketed you may cancel your online reservation through our web site by clicking on the cancel reservation button. All passengers' flight under the same reservation code will be cancelled with the "Cancel Reservation" button. An e-mail message concerning cancellation result will be sent to e-mail address given during the reservation process. It is not possible to make any change on reservations made through Turkish Airlines web site. In order to make changes on an Internet reservation, it should be completely cancelled and then booked again or either Internet Sales Service Center or Turkish Airlines Sales Office or call centers should be called.

For the cancellation,refund and change requests of award e-ticket option you should contact with Turkish Airlines sales offices with the credit card that were used for the payment and also with a valid ID card (passport,driving licence, personal identification card,marriage certificate).Our members must use their own credit card while making their award e-ticket reservations via internet. In case the member can not present his/her own credit card and an valid ID, noshow penalty will be applied.

You can recredit miles of your AnadoluJet  flights to your account at an extra charge of Eur 30 provided that no coupon of the award ticket has been used and no-show has not been occurred. You will be charged Eur 40 for mileage redeposit if no-show occurs. Miles cannot be redeposited for partly used award tickets.

Miles which have been redeposited into a member's account after a transaction, will still be valid from the day the miles were first accrued. This procedure is same for airport taxes.

You should contact THY Sales offices regarding changes on your itinerary. Travel agents are not authorized to perform these services.

14. What does "capacity controlled award tickets" and "seat guaranteed award tickets"mean?

There are a limited seat capacity for ‘’capacity controlled award tickets’’ and the reservation can only be made in case the respective class is available. There is no seat limitation for ’’ Seat Guaranteed Award Tickets’’, meaning that you will be treated as a passenger traveling with a paid ticket as soon as there is an availability in the related flight class. For detailed information you can visit  www.thy.com/smiles.

15. How can I get the information on the mileage amounts required for Miles&Smiles award tickets?

You may call 444 2 538 Call Center or visit our web site www.thy.com/smiles.

16. Can I book online on AnadoluJet website and purchase my award ticket later?

By choosing  “Ticket by Office” (TBO) option you can  make your reservation and purchase your ticket until the deadline given by the system.

17. How can I check availability, mileage amounts and taxes without entering my credit card details?

By following the site till third page, you can check the availability, mileage amounts and taxes.

18. Do I  need to bring any documents to collect my award ticket if a I made my reservation online?

For  TICKET BY OFFICE  award  ticket reservation , you must bring a valid ID card, your Miles&Smiles membership card and your signed written request. For Award E-Ticket reservations you must bring the credit card used for payment and a valid ID (passport, driver license or any official ID) must be presented at check-in. If your credit card is a virtual credit card, please have the dependent credit card as well.

19. Which credit cards do you accept for payment online?

Only Visa and Master Cards are accepted on our web site. But if you want to use other credit cards like American Express, JCB, Air Travel Card-UATP-, Prestige, Discover Card, you can choose Ticket By Office option and make payment in our offices by the credit card you prefer. (Where applicable)

20. Can I attend someone else for the collection of my award ticket?

You can attend someone else for the collection of your award ticket with the Ticket By Office award  ticket reservation option together with the documents including the copy of your identification card (ID card, driving licence, passport or marriage certificate), the copy of your Miles&Smiles card, Pnr no (reservation number) and a signed written request .


21. If I am looking for availability on a particular day and there is no availability, will I be offered an alternative date?

On AnadoluJet website, you will be displayed 6 first available alternative flights. However, you can look for it by yourself since there are next and previous day buttons just beneath the flight availability screen.

22. Can I book online award ticket reservation for one-way travel?

Miles&Smiles award  tickets cannot be issued for one-way travel.

23. How many flight segments can I book in one itinerary when making online award ticket reservation?

Maximum 6 flights per reservation session.

24. How many passengers can I book online in one itinerary?

You can only book up to 5 passengers (adult+child) in one reservation on our web site including the Miles&Smiles member whose miles will be redeemed.

25. Does any problem occur at the sales office if I could not present the credit card of which the number has been entered during online award ticket transaction?

In case you could not present the credit card used for the online payment during online award ticket transaction or during check-in transactions, 40 euro no-show penalty will be applied if it is the 1 hour before departure on domestic flights. If you do not present the credit card you used for the payment, you will not be accepted to the flight.

26. What is award e-ticket ?

All ticket information is stored electronically in the computer system and an itinerary receipt is given to you at the time of ticketing containing all ticket data. Reservation and payment procedures are all the same as in paper ticket. You can complete your check-in at airport check-in counters by showing your identification card with photo. (Personel identification card, driving licence, passport or marriage certificate). If your credit card is a virtual credit card, please have the dependent credit card as well.

27. What kind of ID must be presented at the check-in counter?

Identification Card with photo, driving licence, marriage certifiate or passport and also the credit card that made your payment via internet may be presented at check-in.

28. How can I purchase an award e-ticket via internet?

Valid for destinations which are applicable on our web site. Our members must use their own credit card while making their award e-ticket reservations via internet. One of the passengers recorded in the award e-ticket PNR must be a Miles&Smiles member. Award e-ticket can be issued on the condition that you should pay the price of a ticket with a credit card for the reservations between 3 hours to 355 days prior to the first flight.


29. What are the rules of a reservation change,mileage refund and cancellation-refund for an award e-ticket that is purchased via internet?

For the cancellation,refund and change requests of award e-ticket,you should contact with Turkish Airlines sales offices with the credit card that were used for the payment and also with a valid ID card (passport,driving licence,personal identification card,marriage certificate).Our members must use their own credit card while making their award e-ticket reservations via internet.). If the credit card is a virtual card, members should bring the credit card which the virtual card is connected.

30. What are the rules of check-in for an award e-ticket that is purchased via internet?

You should contact with check-in counters with your own credit card that made your payment and also with a valid ID card (passport,driving licence,personal identification card,marriage certificate)All the passengers that are registered in reservation should contact with check-in counter at the same time. Applying for check-in counters on different times can not be accepted. If the credit card that made your payment is a virtual type of credit card,please dont forget to show the real credit card related to the virtual credit card.

31. Can AnadoluJet online award  flights be combined with Turkish Airlines flights?

The award ticket reservations made via AnadoluJet web site can not be combined with Turkish Airlines flights. You should make your reservations via www.thy.com web page in order to combine your AnadoluJet flights with Turkish Airlines flights.

32. Can AnadoluJet  award  flights be combined with Star Alliance member airlines flights?

AnadoluJet award flights can not  be combined with Star Alliance member airlines flights.
© 2009 AnadoluJet is a trade mark of Turkish Airlines